Kognitiv Corporation Hiring for Key Account Manager, Air Miles Job at Dubai Full Time

What we do:

Kognitiv enables leading organizations to form collaborative commerce networks, unearth value for their consumers, and markedly improve returns.

Founded in 2008, Kognitiv enables collaborative commerce through its proprietary technology platform and performance model for leading global brands to build their own peer-to-peer trading networks. In June 2020, Kognitiv and Aimia’s Loyalty Solutions companies came together to create a technology-forward business, employing over 500 people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv brings to life a world where brands work together to create new opportunities for less, gain direct access to new audiences, and create network effects where everyone wins, all the time.

About the opportunity:

As a n Account Manager you will build and maintain effective long-term relationships and high satisfaction levels with key senior-level decision makers and influencers at an assigned group of Air Miles accounts.

You will be key in Identifying, developing, and closing new sales opportunities within existing and new accounts, and create demand for Kognitiv’s products and services by raising their profile with customers.

You achieve revenue targets and conduct regular status and strategy meetings with customers to understand their needs and link them to the organization’s product/service strategies.

Responsibilities include (but are not limited to):

• Responsible for managing a portfolio of partners within the Air Miles programme
• Work closely with the partners as the primary point of contact and key responsibilities include driving the targeted revenue from partners through developing and executing a marketing plan for each partner based on business objectives and analytics, in addition to providing day to day operational support
• Develop a good understanding of our partner’s business to identify revenue opportunities from existing / new products and services including the implementation of Collaborative Commerce and Embedded Success Plans with partners and the evolution to a PaaS subscription model
• Manage the overall account including: project management, staff training, retail visibility, marketing plans, budgeting, and quarterly reviews with partners
• Actively participate in the joint business planning process with partners; support the combined client and Kognitiv team in planning, delivering, and evaluating an annual plan to drive customer loyalty – communications, in store marketing, events, rewards propositions, digital propositions
• Achieve the revenue targets across assigned key accounts and ensure we achieve a positive NPS with partners
• Maintain close liaison across internal teams – Marketing, Insights and Operations to ensure internal programme plans / processes match client validated plans, resulting in delivery of programme results to meet partner and Kognitiv business results
• Negotiate client contract renewals including preparing internal renewal proposals for approval and liaising directly with partners on negotiations.

Background and Experience:

• Minimum 5 years related experience in account management, sales, marketing, or interactive solutions
• A creative mind and a strong focus on delivery for clients
• Passionate about long term customer relationships with a strong customer centric focus
• Desirable to have experience working with or understanding of emerging digital technology, communications, and social media.
• Strong commercial acumen and experience owning financial targets / budgets
• Familiarity with the loyalty industry desired
• Exhibit strong results-oriented behaviour
• Excellent organisational, analytical, interpersonal, presentation and communication skills
• Proven track record in building long-term client relationships and managing stakeholders (internal & external)
• Excellent communication skills with clarity of expression and a persuasive / engaging style.
• Experience working with and comprehending complex data
• Highly proactive with a “can-do” attitude
• The ability to work with small teams from different specialisms in a project-based environment
• Fluent in English and preferably Arabic.

Who are you?

We are looking for a talented team player who has a strong background working in a technology-driven business, and displays the following attributes:

• Highly effective team player
• Demonstrates modesty and humility
• High levels of conscientiousness
• Achievement and results orientated
• Data driven
• Extremely curious
• A self-starter who can work independently but as part of a wider team in a fast-paced environment
• An excellent communicator, with an ability and confidence to build both outstanding customer relationships and gain internal support.
• Time management.

We are a passionate, innovative organization with just over 500 team members globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role: get in touch!

Here at Kognitiv, we don’t just accept difference – we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives, and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided based on qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in the United Arab Emirates.