Puffy Hiring for IT Support Technician Job at Dubai Full Time

Puffy is one of America’s fastest-growing e-commerce retailers. Our award-winning mattresses are developed with unrivaled attention to detail and are loved by millions of sleepers in America and Canada.

Since entering the bed-in-a-box market in 2016, we have experienced consistent and considerable year-on-year growth. Driven by a mission to make optimal sleep health a priority for all, we’ve made headlines on Entrepreneur.com and TechCompanyNews, to name a few. Puffy’s product range now extends to the entire bedroom, including pillows, bedding, and bedroom accessories.

For more information about Puffy, visit https://puffy.com.

Puffy is looking for a talented IT Technician or IT Support Technician to support the Puffy team with any IT Technical issues. This person will maintain the computer and network systems of our organization. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks, and assisting employees and customers with IT-related problems.

What you’ll be doing

• Serving as the first person point of contact for IT support within the company
• Installing, configuring, and maintaining software and hardware components of computers and network systems
• Diagnosing and troubleshooting software and hardware issues
• Should be able to install and support printer and copier problems
• Repairing and replacing damaged computer and network components
• Installing and upgrading antivirus and firewall software
• Supporting people whenever they face issues with computers and network devices

Ideally you’ll have

• Degree in Computer Science, Engineering, or relevant field
• 2+ years of experience working in this field
• Cisco Certified Technician (CCT)
• Proven work experience in IT support or IT technician roles
• Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
• In-depth knowledge of Windows, Mac, Linux and UNIX operating systems
• Practical experience with internet and network security protocols
• Problem-solving skills
• Technical documentation skills
• Organisational and interpersonal skills

Puffy Perks

• “We challenge the status quo.” Work with young and supportive colleagues. The leadership team are highly entrepreneurial, it reflects. Ideas, challenges, think tanks, it is all in your day to day.
• Not in Dubai yet? We will cover your visa requirements and help you settle with flights and temporary accommodation (2-week hotel stay).
• Flights home once per year.
• A modern and stylish open plan office in the heart of Dubai Marina. Dozens of restaurants, cafes, supermarkets and shopping within a 5 min walk! Ps. Don’t worry we have free company parking.
• We promote a healthy lifestyle! On top of world class health insurance (dental & vision included), our kitchen is stocked with organic snacks, juices, fruits, tea & coffee.
• Top tier tech stack. We are young and modern. G suite, Atlassian, Re-tool, Asana, Slack. Need something more? Ask away.
• The best equipment, whatever helps you get your work done. Choose your own laptop, monitor (we prefer curved Samsung screens;)), Super ergo office chairs, and whatever else you need.
• Closing the week with a delicious catered lunch on Friday.