Parker Hannifin Corporation Hiring for Local Customer Service Coordinator– Parker Middle East (m/f) Job at Dubai Full Time

Position Summary

To support the local PME team for Customer-Service related escalations within the policies and procedures of the organization. To follow up customer orders, receive, process and reply to all types of customer requests – and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company South-Middle East.

Responsibilities

• Receive and process customer inquiries • Answer the phone for customer support questions • Answer mails and tickets regarding customers’ orders/inquiries within given responsibility. • Follow up open orders and outstanding deliveries for customers within given responsibility. • Together with colleagues find and maintain best practice in customer support. • Engage in HPT team and use Lean tools to continue process improvements. • Receive and sort customer inquiries to answer in a timely manner. • Manage received EDI order and process them if necessary. • Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays. • Launch/trigger the LTR survey for each inquiry • Follow-up the main KPI related to the Customer: LISC goals, late backlog goals, PH Connect utilization and EDI rate and take potential actions on their customer under supervision of their Team Leader. • Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process. • Oversee maintenance of customer data for own customers to obtain high data quality. • Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker. • Cooperate with colleagues both in Customer Service in SC South and at Divisions to secure a good delivery performance from the suppliers. • Contribute in HPT teams for best possible Working processes in Customer Support.

Qualifications

• University Degree with at least 3 years experience in Customer Service Environment. • Strong leadership and management skills; strong cultural awareness. • Strong customer orientation • Excellent written, verbal, and interpersonal communication skills. Fluency in English. • Functional understanding of business processes. • Experienced in deploying and coaching formal problem-solving tools/ processes. • Strong organizational and planning skills. • Team orientation. • Computer skills (MS Office, CRM, JDE)