· Processes reservations by mail, telephone, or central reservation systems referral.
· Processes reservations from the sales office, other hotel departments, and travel agents.
· Knows the type of rooms available as well as their location and layout.
· Knows the selling status, rates, and benefits of all packages plans.
· Knows the credit policy of the hotel and how to code each reservation.
· Creates and maintains reservation records by date of arrival and alphabetical listing.
· Determines room rates based on the selling tactics of the hotel.
· Prepares letters of confirmation.
· Communicates reservation information to the front desk.
· Processes cancellations and modifications and promptly relays this information to the front desk.
· Understands the hotel’s policy on guaranteed reservations and no-shows.
· Processes advance deposits on reservations.
· Tracks future room availabilities on the basis of reservations.
· Helps develop room revenue and occupancy forecasts.
· Prepares expected arrival list for front office use.
· Assists in preregistration activities when appropriate.
· Monitors advances deposit requirements.
· Handles daily correspondence. Responds to inquiries and makes reservations as needed.
· Makes sure that files are kept up to date.
· Maintains a clean and neat appearance and work area at all times.
· Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
· Getting information about areas of interest in order to target more clients in particular seasons.
· To be aware of all front office procedures and assist with reception duties when required.
· To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
· Willing to undertake any reasonable request made by management in any other areas of the house.
· Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
· Configuring rates on the hotels property management system.
Job Types: Full-time, Permanent
Pay: AED2,500.00 – AED3,000.00 per month
Language:
Application Deadline: 04/11/2022
Expected Start Date: 01/11/2022
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