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You will be responsible in recording and processing all reservation inquiries made by phone, or email efficiently and accurately and converted to sales where possible to meet hotel targets.
Answer phones and assist customers in making, altering, or cancelling reservations
Process reservations from the Sales office, other hotel departments, and travel agents
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding promotions or available upgrades that may enhance their experience.
Answer questions regarding rooms, facilities, rates, and events
Accurately record customer information and charge credit cards upon successful reservations You will be responsible in recording and processing all reservation inquiries made by phone, or email efficiently and accurately and converted to sales where possible to meet hotel targets.
Answer phones and assist customers in making, altering, or cancelling reservations
Process reservations from the Sales office, other hotel departments, and travel agents
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding promotions or available upgrades that may enhance their experience.
Answer questions regarding rooms, facilities, rates, and events
Accurately record customer information and charge credit cards upon successful reservations