PanzerGlass Hiring for TEAM LEADER – CUSTOMER OPERATIONS, DUBAI Job at Dubai Full Time

Do you possess extraordinary coordinating, problem-solving, and excellent customer service skills? Do you like to handle operational tasks, and do you have experience within customer service? Do you have experience from managing priorities and team tasks? Then you might be the perfect match as our new Customer Operations Team Leader for our Customer Operations team in Dubai.

The perfect match
To be successful in the job, we require that you are “the born coordinator”, structured, service-minded, hard-working, eager to optimise and aware that some tasks are repetitive but important to get things done. We are seeking a true service person with strong multitasking capabilities. Furthermore, you need to have excellent English communication skills as you will have tasks across teams, borders, and cultures. If you have knowledge of German, that would be an advantage.
You will join an international team with Customer Operations colleagues in Denmark, Dubai, and Hong Kong. We expect you to take on a team leader role, where you will oversee prioritising the tasks and workload and be the go-to person for management. This is an assistant manager position, but it is important you participate in the daily work tasks as a team member at the same time.
You thrive in a job, where you will be working independently and as part of a team, so it is important you are a team player, who can cooperate across global teams.

WE OFFER
a company with best-in-class employee survey results and listed among the best workplaces in Denmark and Europe
a unique opportunity to join a global fast-growing organisation
great opportunity for professional and personal development
fun, professional and highly skilled colleagues, who set the bar high
flexible working hours
numerous social and professional events

RESPONSIBILITIES
always provide excellent customer service
facilitate order entry, order confirmations, and follow up on deliveries
be an active and helpful team colleague for the global Customer Operations and Sales team
handle returns, stock rotations, and reservations
tasks where good knowledge of Microsoft Excel will be an advantage
respond to customer and sales questions, issues, and queries in a timely manner
manage and prioritise the tasks and workload
be the go-to person for management and sales

QUALIFICATIONS and PERSONAL SKILLS – we expect that you:
have international experience with customer service, sales support, and order management
have experience with dealing with customer orders, questions and queries and understand timings are important
love to work in a customer service function where some tasks can be repetitive and reactive
are fluent in verbal and written English
might have knowledge of German – which would be advantageous to us
take full responsibility for your work tasks and deliver strong results
have some experience from a team leader or assistant manager position
take pride in creating strong relationships externally as well as internally
have a positive attitude: no job too big, no job too small

If you have any questions regarding the position or PanzerGlass, please contact Manager, Global Customer Operations, Pernille Ege Moeller: [email protected]
We will screen candidates as we receive applications and conduct interviews ongoing.
Start date: As soon as possible

Location: The Prism Tower,Dubai, Dubai

Job Type: Full-time