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Our client owns and operates shopping malls, retail, and leisure establishments in the Middle East and North Africa, with operations in 13 countries, including the GCC.
Responsibilities:
- Communicate courteously with customers by telephone, email, letter and face to face
- Retain and enhance customers relationship by contacting 75% of customers via email or phone.
- Ensure complaints are registered/tracked and responded promptly and with urgency
- Match the customers’ needs by listening, understanding and solving their problems.
- Coordinate & follow up with other internal departments updating the customers with the status of their inquiry / complain by calling them
- Attending real estate events
- Ensure all customers are assisted and registered during new sales launch / events
- Prepare daily, weekly, and monthly reports.
- Assign all types of leads to the sales team as per the rotation
- Assist in the entire handover process from pre-handover preparation of communications, deliverables, dispatching of “completion notice” till handing over the keys to the customers.
- Responsible for guiding and supervising complaint resolution and verifying customer satisfaction by analysing statistics.
- Issue refunds or compensation to customers according to the company policy
- Maintain accurate records of discussions or correspondence with customers.
- Report quality or any other pertinent customer concerns to the CRM Manager and other management as appropriate to diagnose and resolve.
- Assist in the mortgage applications by liaising with the banks for appointments, payment, providing required documents as per the procedure.
- Perform any other duties necessary related to customer service or to achieve customer satisfaction.
Qualifications:
- Minimum 2 years experience with at least 1-year experience in the Real Estate Industry.
- Bachelors degree in computer science or relevant field.
- Expert in data segmentation and list enhancement techniques.
- Meticulous and an eye for detail.
- Experience with the analysis tools is a plus.
- Proficiency in MS-Excel, MS-Word and other office tools.
- Language proficiency in English and Arabic is must.
- Excellent communication and customer services skill.
- HTML, Web techniques and social media knowledge will be an advantage
- Flexible working attitude.
Location: Tilal Al Ghaf
Duration: Monday to Saturday
Job Type: Temporary
Contract length: 12 months
Salary: AED6,000.00 – AED7,000.00 per month
Application Question(s):
- What is your current visa? (Husband Visa, Tourist Visa, Employment Visa, etc)
- Can you join immediately?
Experience:
- Real Estate: 2 years (Required)
- Analytic CRM: 2 years (Required)
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