MPAC Sports Hiring for Customer Service Representative Job at Dubai Full Time

STATUS: FULL TIME JOB

PURPOSE: Serves customers by providing product and service information; resolving product and service problems. Resolve customer complaints via phone, email, mail, or social media.

Preferably Female Applicant.

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Responsibilities and Duties
Job Descriptions

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information

and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and
• follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Review of Sign-in Sheets and reporting missing information, follow up on not paid and ensuring no revenue leakage.
• Managing Inventory of jerseys and reporting escalations and tracking the same.

Required Experience, Skills and Qualifications
Skills
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Multi-tasking

Qualification
Bachelor’s Degree in any discipline

Experience
Minimum 3 years of customer service and admin

Typing : 35 w.p.m
Knowledge of Microsoft office, word, excel is a must
Ability to Multitask

Language
English is a must
Arabic is an advantage

Available to join immediately

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

COVID-19 considerations:
Always wear your mask at all time inside the premises.

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 1 year (Preferred)

Application Deadline: 16/04/2022
Expected Start Date: 25/07/2022