Marriott International, Inc Hiring for Multi-Property Sales Coordinator (Reactive) Job at Dubai Full Time

JOB SUMMARY

The Sales Coordinator supports Sales Executives, Sales Managers and Senior Sales Managers with administration duties. Prepares customer contracts in a highly accurate and efficient manner. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards. Enters turned down and enquiry only leads, to ensure accurate capture of all enquiries. Manages the generic email enquiry log and distribution to the team, ensuring accurate tracking of all leads

SCOPE / BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
• Number of Direct Reports – 0
• Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

• Relevant, proven strength within an administrative environment.

Skills and Knowledge

• Strong organization skills
• Good attention to detail
• Strong communication skills (verbal, listening, writing)
• Knowledge of contractual agreements and legal implications

• Knowledge of group and conference business
• Knowledge of operations and associated challenges for all brands
• Effective decision making skills
• Ability to influence others
• Strong problem-solving skills
• Ability to use standard software applications and hotel systems including Opera, Microsoft Office, Internet, MARSHA etc.
• Good analytical skills
• Strong customer and associate relation skills
• Ability to develop and maintain relationships e.g., associates, customers, vendors

Education or Certification

• High School Diploma or equivalent required

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Ensures Diary Management Systems are updated with all activities as appropriate.
• Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required, to a high standard.
• Manages all administrative duties relevant to the EBC function supporting the team.
• Produces daily, weekly, monthly reports accurately using the Opera system and enquiry log statistics
• Manages the distribution of the generic EBC email account, organizing the coordination of leads according to the set parameters given, plus providing accurate tracking for response times and duplicate bookings
• Understands the overall market.
• Effectively manages and develops relationships with key internal and external stakeholders.
• Transfers accurate, complete and timely information to operating departments at the properties.

OTHER

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.