POSITION SUMMARY
To be fully responsible for the smooth and efficient arrival and departure planning of all guests. Responsible for pre-arrival communication for VIPs and Penthouse bookings. Prepares for all VIP arrivals and departures and meet & greets. Proactively ensures guests’ needs are met and exceeded at all times. Responsible for admin daily tasks, completion for check lists, pre-arrival and post arrival to manage and effective distribution to ensure proper resolution of any guest concerns.
SCOPE / BUSINESS CONTEXT
CANDIDATE PROFILE
Experience:
Skills and Knowledge
Education or Certification
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
OTHER
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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