Christian Dior Couture Hiring for Boutique Manager Dior Men – Dubai Job at Dubai Full Time

Reports to: Area Manager/ Boutique Director

Responsible for: Sales Team

General Purpose of Position:

To be fully accountable for the boutique profit plan and operation through leading the team to deliver sales, excellent customer service and retail standards. Underpinning this is the ability to promote company values, leading the team to live them and exceed individual and boutiques KPI’s.

The Boutique Manager shall have managed one of the Christian Dior Boutiques and ensure its position on the market, managing all aspects of a store business:

• Develop our Global Sales and optimize profitability

• Secure the Team, develop and retain the best competencies

• Communicate with Head Office and share best practices with key Retail partners

• Prepare the Team for the Future and study ability of building strategy

• Demonstrate the six Dior values & the LVMH values on a consistent basis

Tasks and Responsibilities:

• Responsible for achievement of annual Boutique sales goals across all product categories.
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.
• Ensure that all Clients experience outstanding service at all times.
• Conduct regular management touch-bases to review performance, operations, and employee relations issues, and to develop overall business strategy.
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget.
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
• Develop product knowledge in coordination with Merchants and Training Team.
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns.
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
• Report on product sell though and client feedback to make recommendations to the Merchandising Team.
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV’s), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Problem sole and develop strategies that support the Boutique’s service, efficiency, and productivity.

Organization

Ability to:

• effectively manage a multi-store network of luxury boutiques and leased properties
• understand and apply all company policies and procedures
• Understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
• operate all equipment necessary to perform the job

Management

Ability to:

• develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately
• recruit according to Dior standards
• effectively delegate tasks and follow-up with field managers
• maintain a fair, consistent set of standards as they apply to work force
• adjust priorities and manage time wisely in a fast-paced environment
• maintain records and documentation pertaining to work force
• communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide guidance to all employees
• Strong interpersonal, communication, organization and follow-up skills

Retail Knowledge

Ability to:

• understand and analyze financial details of retail business
• commercial judgement – gathers commercial data & responds quickly to it
• handle multi-million dollar sales volume
• work a full-time schedule including nights, weekends, and holidays
• be a Brand Ambassador
• be flexible to travel when needed
• Sense of initiative and commercial creativity with luxury fashion life style
• Strong knowledge of the luxury industry with Luxury industry, consistent with CD Brand
• Multi-store management experience
• 10+ years of retail store management, preferably in a luxury brand setting
• Perseverance and determination

Customer orientation

• Ability to provide outstanding customer service in line with Dior expectations

Enthusiasm

• Passionate about the brand
• Passion for Excellence