Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
POSITION SUMMARY
Coordinates group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests. Main responsibility to take care of daily allocation groups and tour series and support Group housing team in daily tasks. Check availability, coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group’s arrival. Responsible for data collection, inventory and reservation duties. To maintain regular communication between area reservations and the hotel recognizes opportunities to maximize group revenue by up selling and offering enhancements to group rooms. Owner of data integrity and IT processes relevant to the role
Experience
More than 2 years of experience in large scale hotel events or accounting department.
Skills and Knowledge
Knowledgeable in conference, events sales and transient pricing.
Communication skills – written & verbal, presentation style.
Uses problem-solving methodology for decision-making and follow up.
Experience and reference from similar role with 2 years’ experience.
Excellent analytical and numerical ability.
Worked previously in reservations or Front Office.
Knowledge of group bookings and Marriott Brand Standards & Processes.
Strong customer development and relationship management skills.
Knowledge of bedroom types and capabilities.
Knowledge of current trends in group management and group’s technology.
Knowledge of overall hotel operations as they affect department.
Strong organizational skills.
Ability to use Microsoft Office software applications and hotel system applications – Opera and Marsha.
Ability to creatively execute against the strategy and drive results – Budget, Yield Management, Cost Management, Balance Scorecard, Business Planning and Inventory management.
Good telephone technique.
Education or Certification
Education; High school diploma/G.E.D. equivalent
Related Work Experience; At least 2 years’ of related work experience
Knowledge of hotel systems-Opera, Marsha, Group Housing Solutions
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Rooms Reservations Processing
General Rooming and Group Billing
Documentation/Reporting.
Managing events
Assists Management
This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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