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Job Number 22134441
Job Category Administrative
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Job Category Administrative
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Supports the General Manager and Hotel Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both, associates and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
JOB FAMILY CORE WORK ACTIVITIES
- Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
- Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Communicating, Monitoring, and Ensuring Safety Standards – Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
- Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
- Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Maintaining Productivity Levels – Ensuring and maintaining the productivity level of associates.
- Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
- Managing Daily Operations of the Area or Department – Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates’ absence.
- Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Training and Teaching Others – Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Attending Meetings to Improve Quality and Service – Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service.
- Attending Strategy and Management Meetings – Attending meetings to plan, organize, prioritize, coordinate and manage activities and solutions
- Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems – Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
JOB SPECIFIC TASKS
- Acts as a receptionist for General Manager and Hotel manager and when necessary, Director of Rooms and other department members, providing assistance to callers as required. Provides administrative support to General Manager and Hotel Manager.
- Confidentiality and privacy must be maintained.
- Flexibility with working times and hours
- Preparing letters and Responding to guest issues on a timely manner.
- Meeting and greeting guests on behalf of the General Manager and Hotel Manager
- Produce and distributes correspondence as required.
- Composes, produces and signs correspondence on routine matters.
- Answers department phones.
- Makes new files, filing various tasks and maintains existing files.
- Prepare and Assist General Manager and Hotel Manager in preparation of various reports and presentations. Trip Advisor, Guest Voice, ESS, BSA related etc (details provided).
- Email, follow up and communicate back trip advisor, guest voice, BSA related reports, tasks, deadlines etc as agreed.
- Must be able to handles guest correspondence and monitoring guest alerts.
- Ensure that all guest alerts must be closed within 48 hours.
- Work with front office leaders and provide details of guest alerts and action plans to the General Manager and Hotel Manager.
- Attend meetings as required and distribute meeting minutes within 24 hours to all concerned. Review with the Hotel manager first.
- Ensures that communication is distributed from the General Manager and Hotel Manager to the concerned team members via email, printed.
- Keeps inventory of and orders all office supplies, printed collateral and handle VIP amenity requests.
- Processes upgrades, room bookings and amenities for VIPs.
- Processes all gift certificates and processes reservations in relation to those issued.
- Prepare various presentations as requested and or required on a timely manner
- Follow up on key deadlines with tasks and assignments from HODs and or excom members.
- Execute any reasonable requests that are related to the hotel operations
CANDIDATE PROFILE
Education and Experience:
- High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.
OR
- 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
Skills and Knowledge:
- Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
- Writing – Communicating effectively in writing as appropriate for the needs of the audience.
- Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
- Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Job Specific Computer Skills – Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
- Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
- Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Equipment Selection – Determining the kind of tools and equipment needed to do a job.
- Originality – The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
- Mathematics – Using mathematics to solve problems.
Management Competencies:
- Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.
- Building Trust – Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization.
- Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- Customer Focus – Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
- High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
- Problem Solving/Decision Making – Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
TRAINING
All statutory Marriott training schemes.
Including: Orientation, Passport to Success, Telephone etiquette, Problem Free Stay, Grooming, 100% Leaders
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
