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Description:
Responsibities:
1. Serve as the main point of contact for customers
Answer customer inquiries, concerns, and provide assistance through different channels (phone, email, live chat, etc.).
2. Handle a large number of customer inquiries promptly and professionally.
3. Ensure customer satisfaction and maintain a positive brand image.
4.Resolve customer complaints or issues effectively
Actively listen, understand their needs, and provide appropriate solutions.
5. Provide product information, recommendations, and guidance to enhance the shopping experience and increase sales.
6. Process orders, returns, exchanges, and refunds accurately and efficiently
Requirements:
– 1-2 years of experience as a Customer Care Representative or similar role (preferably in e-commerce or retail).
– Native fluency in Arabic (both written and verbal) is essential, as is proficiency in English
Exceptional communication skills, including active listening and addressing customer needs
Strong sales skills, identifying upselling and cross-selling opportunities
-Familiarity with e-commerce platforms and online sales processes
-Excellent problem-solving and decision-making abilities
-Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
