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Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Sales Development Manager is responsible for managing the optimization of the available space and ensuring the assortment reflects the quality and efficiency in line with set positioning and image. The role holder is also responsible for analyzing the category performance and organize the reporting files for management to review.
Role Details – Key Responsibilities and Accountabilities:
Sales Strategy
- Conduct research to identify market developments and customer needs
- Implement the development of a growth strategy focused on financial gain and customer satisfaction
- Implement promotion and strategies to boost in store sales through creative, eye-catching and customer friendly store layouts
- Participate in the development of category studies to identify sales development solutions to increase sales and profit
- Oversee the implementation of new concepts in pilot stores and the performance of advertisement profitability for management to review and develop reports
Store Assortment Management
- Identify innovative concepts for product assortment within stores
- Ensure the implementation for the optimization of space availability
- Analyse the performance of assortments and propose changes to relevant category managers
- Develop reports and follow up the performance of the designed planogram
- Initiate category management projects using customer insights data
- Measure and control profitability after the implementation of projects
- Ensure the roll out of commercial concepts
- Work with the different departments within MAF Retail to develop bespoke campaigns that attract customers while ensuring there is maximum financial benefit to the company
Stakeholder Management
- Provide support for the relevant stores
- Develop trainings for relevant staff on new product ranges and coordinate with the learning and development team on the implementation of the training material
- Communicate with the marketing department to develop bespoke campaigns
Human Capital Responsibilities
- Ensure the implementation of the performance management process
- Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
- Identify training needs and coordinate with the HC department to ensure facilitation of training requirements
- Oversee the development and implementation of on the job-training
- Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
- Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation
Personal Characteristics and Required Background:
Concepts rollout:
- Be aware about new concepts and support countries with best practices.
- Guarantee the same standard is implemented in all countries
Store space optimization:
- Liaison with Corporate finance and Data Analytic team in allocating the right space by department and sections.
- Support New stores opening with analysis and guidance on space repartition
Minimum Qualifications/education
- Bachelor’s Degree in Administration or Marketing
- Master’s Degree in in Business Administration is preferred
Minimum experience
- 5+ years in a similar role
- 2+ years in retail
Skills
- Gross sales volume
- Sales per square foot
- Stock turnover rate
- Training and support provided to the stores
- Developed planogram and assortment layout
- Strong planning and organization skills
- Negotiation skills
- Knowledge in the field of retail sales and cross-sell strategies
- Excellent communication and presentation skills
- Consultative sales skills
