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Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Employee Engagement Manager is responsible for managing, enhancing and executing people engagement initiatives and programs in order to support a culture of excellence, high performance and engagement across the all the business units. The role holder is also responsible for implementing multiple forms of internal communication activities and programs to enable workforce inclusion and ensure that employees are updated about internal and external activities of the organization.
Role Details – Key Responsibilities and Accountabilities:
Engagement Programs
- Identify and undertake all aspects of Program management related to workforce diversity, inclusion and staff engagement
- Evaluate the success of employee engagement projects and initiatives and provide recommendations on how to enhance relevant activities
- Review and analyse key external trends and influences on employee engagement strategies to incorporate best practices relevant to MAF Retail
- Facilitate the creation of an action plan to address the employee engagement / internal customer satisfaction challenges
Internal Communication and Newsletters
- Approve the content (HC initiatives, events calendar, talent development programs, new training, updates to HC policies and procedures) to be published in the newsletter
- Collaborate with the HC department and other relevant departments to ensure that internal communications and messages are relevant, consistent, reliable and timely for all identified internal audiences
Initiatives to Increase Innovation
- Assist the Employee Engagement section in leading activities of innovation at MAF Retail
- Develop and maintain a strategy for creativity and innovation in MAF Retail that comprises the mechanism of communication with various stakeholder
- Liaise with the L&D department and prepare a list of training programs, seminars, and workshops, relevant to creativity and innovation at the workplace
- Create guidelines for the nomination of ‘MAF Innovation Awards’
- Finalize list of nominees and monitor the process of evaluation for MAF Innovation Award
Policies and Procedures
- Develop policies for Employee Engagement activities and ensure all relevant procedural / legislative requirements are fulfilled while delivering a quality, cost effective service to internal customers
- Ensure continuous improvement of policies, processes, programs and procedures covering the activities of Employee Engagement
Human Capital Responsibilities
- Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
- Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
- Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
- Develop and implement on the job-training for the team
- Provide inputs for the development of annual manpower plan
- Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
Definition of Success
- Developed employee engagement programs
- Achievement of sections objectives
- Nominations for MAF Innovation Awards
- Result of employee engagement survey
- Increase number of innovative ideas received from employees
- Number of new initiatives suggested
Personal Characteristics and Required Background:
Minimum Qualifications/education
- Bachelor’s degree in HR Management, or Business Administration
- Profession HR Certification such as CIPD, SHRM, and AHARI preferred
Minimum experience
- 5+ years’ experience in a similar position, 2+ years In retail
Skills
- Leadership
- Managing change
- Delivery focus
- Problem solving
- Organizational commitment
- Team work
