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Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The General Manager will be responsible for leading and developing the store teams, providing managerial direction and motivation for result focused delivery.
Responsible for Retail Store Standards to be at the highest level and to drive continuous improvement in all aspects of store operations that provides the
customer with an ‘outstanding’ shopping experience.
Responsibilities will include, but will not be limited to the following:
- Establish the highest store operations standards, practices and processes to enhance the overall customer shopping experience.
- Ensure the highest standards of Visual Merchandising are consistently achieved across the brand, in line with the VM principles and guidelines for the brand.
- Ensure that all events are fully maximized in relation to sales, stock and brand building, in conjunction with Marketing and the Merchandising and Planning teams
- Ensure that each store has a stock trading layout in line with the Brands guidelines.
- Delivery of timely new store openings in conjunction with the RDD Team, from feasibility to store opening, establishing the highest caliber of store team, best
- Achieve sales targets through a pro-active commercial agenda, developing and planning new business initiatives that drive overall sales and business improvement.
- Analyze business reports and provide the direction for corrective action where required.
- Provide critical analytical feedback on store performance at the weekly / monthly trade reviews together with the Brand Director.
- In conjunction with Planning and Buying teams, analyze each individual store performance in relation to sales / space / sales mix and density.
- Maintain commercial layouts in each store, flexing according to seasons.
- Ensure that the territories inventory is in the right place, at the right time, in the right
- Guide the Store Managers to ensure the key priority targets and goals in customer service are consistently achieved.
- Ensure that each store has the correct resource model in place, exceeding the needs of the customer (right people / right place / right time / doing the right thing), whilst also meeting the business productivity targets.
- Ensure that each store takes complete ownership for the successful resolution of customer complaints.
- Coach and develop the right people skills in the team to deliver the required behaviors and approaches to customer service.
- Support in promoting sustainability initiatives to transform the lives of the retail standards and operational processes and practices.
- Monitor, measure and evaluate the contribution of new / refurbished stores against their Capex requirement. volume to maximize sales and minimize markdown and terminal stocks.
- Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.community and contribute to the net positive impact, and health and wellness.
