Operations Manager

IWC – Operations Manager

Reporting to: Brand Director

Location: Dubai, UAE

MAIN PURPOSE

As Operations Manager you will supervise and coordinate the operations and sales activities of IWC Schaffhausen across Middle East, India, South Africa and Turkey, ensuring the effectiveness of our distribution flow to create a seamless client experience for both internal and external clients in over 15 countries.

KEY RESPONSIBILITIES

Supply Chain / Logistics

• Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team
• In charge of quarterly sales forecast: Negotiations with HQ to ensure adequate stock levels
• Maintenance and optimization of warehouse / boutiques inventories
• Implementation and definition of buffer stocks
• Supervise product consignments to have the necessary product present and available for events
• Support trade marketing team with PLV dispatch and monitoring of inventory

Sales Operations

• Support commercial team in achieving monthly objectives through product allocations
• Supervise valuables, accessories, spare parts invoicing
• Develop and implement model stocks in coordination with sales team
• Create policies & procedures and initiatives
• Monitor and control stock in trade (conduct stock takes, reduce discontinued stock, etc.)
• Responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc.
• Waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders
• Organize internal sales

Management of Activities Administration

• Supervise all back-office processes (credit/debit notes, stock adjustments, etc.)
• Support Retail and Sales Teams in responding to availability requests
• Coordinates intercompany transfer (India, South Africa & Turkey)
• Organize returns and buybacks
• Maintain prices and product specification
• Monitor account receivables and credit limit status of retailers

Reporting & Analytics

• Oversee the production of all sales reports (dashboards, ad hoc reports)
• Track key metrics (SOSI, LFL growth, stock rotation, etc.)
• Monitor POS opening/closing documentation
• Supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell-out declarations)

Customer Service

• Support regional customer service center and boutiques in handling clients’ enquiries and complaints
• Improve retailers and RCS after-sales processes
• Streamline processes across regions and networks to ensure seamless service

Project Management

• Local project manager for SAP / GEMINI implementation in the region
• Lead any new project set by Richemont or HQ to ensure proper and fast implementation
• Coordinate and help elaboration of yearly Business Plan
• Explore options to increase efficiency of the current processes by establishing new project

PROFILE

Education

• University degree, or equivalent

Required Experience

• 3 years’ experience within an international company, preferably in the retail/luxury sector

Language abilities

• Fluent in English (spoken & written)
• Any additional language like Arabic is a plus

Technical Skills / Abilities

• Computer skills – Advanced knowledge of MS Office, SAP is a plus
• Strong analytical and problem-solving skills
• Resourcefulness: Delivers against odds
• Continuous improver, visioning, innovation manager, experimenter & comfortable in leading change
• Attention to details

Personal Skills

• Commercially orientated, pro-active and result driven
• Strive for excellence
• Self-Awareness: Feedback orientated & personal learner
• Strong interpersonal relationships skills
• Great team spirit and ability to work effectively with all levels of the organization
• Solutions driven with the ability to improve exiting processes
• Independent, proactive and agile