Ivalua Hiring for Implementation Lead – Support Team Job at Dubai Full Time

Implementation Lead – Support Team (Dubai)

This is an exciting opportunity for an Implementation Lead – Support Team at Ivalua. You will be first point of contact for Clients who have implemented Ivalua Solution and are engaged with us in the Maintenance / Support (post go live) workstream.

Ivalua is developing a new generation of Procurement technology products. “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

About the Team:

You will be part of the Support Team whose mission is to maintain customer applications, successfully deliver enhancements, updates and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our Customers. The Support Team operates with high quality standards and strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer’s long-term challenges.

Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best.

Key Responsibilities:

• Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution. Advise Customers on procurement leading practices and configuration management.
• Scope maintenance deliveries with Customers. Build the Project Plan and guarantee its successful execution. Work collaboratively with the Customer, the Support Team and with R&D and IT to meet timelines and business requirements.
• Guarantee Service Level Agreements are met.
• Configure the application and demonstrate extensive knowledge of the application on a daily basis. Follow all operational processes to guarantee Ivalua’s high standard quality are met.
• Oversee the Deployment plan and ultimately guarantee successful delivery to Production
• Ensure PMO (Project Management Office) activities.

Skills You Need to Succeed:

• 5+ years’ experience in web-based software development and software deployment processes
• Experience working on SQL and other databases, including software configuration.
• Functional knowledge of SRM, Supply Chain, and/or Procurement combined with excellent Project Management skills
• Customer facing skills, self-driven, results oriented, strong leadership and exceptional communication skills
• Serve as mentor to colleagues and project teams
• PMP certification or equivalent is a plus
• Some travel may be necessary (~10%)
• You will go through Ivalua’s certification process to learn the Product.

Preferred Education:

BS/BA degree in Procurement, Computer science, or a closely related field or foreign equivalent

Watch the Ivalua Video: https://vimeo.com/363634218

Join Ivalua today and procure a great future for your career!