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Role Summary:
The reservation Specialist is the first point of contact with the customers. S/he will provide booking and reservation services this includes answering customers’ questions, assisting in rental services and rental payments and monitoring all the reservation daily. S/he will be working with customers over the phone, in person, or via email and strive to provide excellent customer service.
Position Location: Dubai, UAE
Business Industry: Vacation Home Rental or Property Management
Main Duties and Responsibilities:
- Confirm all customer bookings as per the standard email template within 24 hours of booking notification.
- Reply to all customer phone and email queries within 24 hours.
- Develop automated replies template for email correspondence.
- Assist and advise customers in choosing from a variety of rental options.
- Monitor all reservations daily, ensure bookings are accurate and there are no duplicate bookings in the system.
- Sort out any issues that may arise with bookings or reservations.
- Understand the Pricing and Revenue strategy to ensure that bookings accepted are within the company guidelines.
- Prepare all the supporting documentation for the Guest Relations Manager and manage all phone and email queries relating to any accommodation.
- Liaise with housekeeping regarding check-in and check-out dates and times, ensuring they are aware of the cleaning needs and accommodation requirements prior to guest arrival.
- Confirm guest arrival details to Guest Relations Manager, including flight details, arrival and departure times and destination details.
- Receive online booking payments by issuing invoices in conjunction with payment gateway link.
- Input guest reservation details in the DTCM system online.
- Notify the Finance Manager of the report received monthly from DTCM regarding Tourism Dirham Fee amount due for previous month.
Education and Experience:
- Degree in Travel and Tourism Management or a related field.
- Minimum 2 years of experience in the Short Term Rentals industry.
- Experience in the UAE market is a Must.
- Proficient in DTCM system.
Required Knowledge, Skills, Abilities and Personality Attributes:
- Thorough experience in the Holiday Homes Rental industry.
- Strong PR, Sales and Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Data entry experience.
- Comfortable working long hours.
Other Requirements:
- Currently residing in the UAE.
- Available to join immediately.
Job Type: Full-time
