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Our client is a well-established international FX broker and online trading platform and as part of their growth, we are recruiting an experienced Remittance & Payments Processing Manager from the FinTech / FOREX sector to join their UAE team.
The role is responsible for overseeing the team’s performance to ensure that all customer account requests and remittances are processed and responded within the SLA and agreed TAT.
Role Summary
Monitor the team’s productivity daily and take corrective actions to improve both individual and department productivity and performance.
Create customized reporting to improve the team efficiency and deliver a better customer experience.
Train new employees.
Ensure that all merchant documentation is transmitted in a timely manner.
Review existing processes and make recommendation for improvements.
Provide monthly MIS reports.
Ensure that risks are mitigated and controls are in place.
Mandatory Skills & Experience
7+ years’ experience in managing international remittance and payment processing teams in the FX trading, CFDs, FOREX, FinTech, payments, financial services, digital wallets, digital loyalty programs, retail banking sectors.
Experience of working in compliance, sanctions, anti-money laundering and KYC screening is a strong advantage.
Strong team leadership experience with the ability to challenge the status quo.
Candidate Profile
Currently living in the United Arab Emirates – must be able to live and work in the Northern Emirates.
Fluent in English and Russian.
Ability to work in a fast-paced environment, work under pressure and meet deadlines.
Education
Bachelor’s degreefrom the FinTech sector to join their UAE team.
The role is responsible for overseeing the team’s performance to ensure that all customer account requests and remittances are processed and responded within the SLA and agreed TAT.
Role Summary
Monitor the team’s productivity daily and take corrective actions to improve both individual and department productivity and performance.
Create customized reporting to improve the team efficiency and deliver a better customer experience.
Train new employees.
Ensure that all merchant documentation is transmitted in a timely manner.
Review existing processes and make recommendation for improvements.
Provide monthly MIS reports.
Ensure that risks are mitigated and controls are in place.
Mandatory Skills & Experience
7+ years’ experience in managing international remittance and payment processing teams in the FX trading, CFDs, FOREX, FinTech, payments, financial services, digital wallets, digital loyalty programs, retail banking sectors.
Experience of working in compliance, sanctions, anti-money laundering and KYC screening is a strong advantage.
Strong team leadership experience with the ability to challenge the status quo.
Candidate Profile
Currently living in the United Arab Emirates – must be able to live and work in the Northern Emirates.
Fluent in English and Russian.
Ability to work in a fast-paced environment, work under pressure and meet deadlines.
Education
Bachelor’s degree
Job Types: Full-time, Permanent
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor’s (Preferred)
Experience:
- remittance & payments processing in banking / FOREX: 7 years (Required)
Language:
- fluent English (Required)
