IKEA Hiring for Food and Commercial Leader | IKEA Service Office | Festival PLAZA | Jebel Ali, Dubai Job at Dubai Full Time

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA

GROWING TOGETHER…

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Job description

About You

You will encourage IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge. To ensure the full potential of IKEA Food is realised, the following 10 tasks must be fulfilled:

What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• High School/Trade School Graduate preferably in hotel, business, or culinary programme of study with advanced Food Hygiene certificate.
• 3-5 years food service manager experience in a high-volume business
• Experience of managing/leading and have proven Leadership abilities and lead by example
• Ability to work in a high-volume, fast paced, and constantly changing retail environment
• Good interest and knowledge of culinary or food service industry
• Offer a range that appeals to the many people on the market
• Contribute to a day out for the whole family
• Strengthen the Swedish profile of the IKEA store
• Build trust for the IKEA store among customers, co-workers and suppliers
• Strong Analytical skills & multitasking capabilities
• Ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
• Excellent Communication and Interpersonal skills
• Strong Customer focused and building strong working relationship
• Ability to bring out the best in co-workers and to motivate and develop the organization
• Computer literate

About the role

You assist the Regional Food commercial manager in securing a commercial and operational IKEA Food strategy that meets quality, food safety, environmental requirements. You work together with the stores Food teams and other colleagues in the IKEA Food SO team to drive the importance of Food to attract, engage and drive visitation and customer satisfaction as well as optimize sales, gross margin, and profit to enable for extraordinary growth. You strengthen food commercial competence and lead activities to address key gaps of food commercial and sales performance, effectiveness, and efficiency.

Key Specific Accountabilities

Customers

• Lead and develop a mechanism in place to ensure our guests are always in focus and strive to make them smile, meet, and serve our guests showing empathy and care. Proactively set plans to ensure actions are taken into consideration based on the IKEA values
• Always look at the Restaurants and Food areas through the eyes of our customers and walk the stores regularly. Have a frequent dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input
• Empower and encourage IKEA Restaurant Managers and Co-workers to take immediate action to meet the needs of guests and give input on how to continuously improve our standards
• Responsible of consolidating and updating the services/products offered in our stores and use this knowledge to help guests

Commercial

• Responsible for integration of food into activity commercial calendar by working closely with stakeholders in and outside Commercial team
• Plan, conduct and follow-up commercial performance and review as well as act upon them to ensure performance excellence throughout the year
• Implement common food commercial framework and KPI’s adapting to local legislation and laws
• Lead food experience improvements and food innovation

Steering the business

• Work actively to make the IKEA Food department successful and high performing, today and tomorrow, by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of customers and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs) such as ATV, items per basket
• Control overall operating costs without jeopardizing the service level to the customer and food safety standards.
• Utilise relevant reporting tools, such as Navision, the Functional Commercial Review, IKEA Customer Satisfaction Survey and Growing together, to develop the IKEA business, himself, and his team
• Monitor and challenge costs at a regional level by working in a lean, simple, and costconscious way using and sharing good examples and encouraging the Store Food Mangers to explore smarter ways of working

Operations

• Utilize relevant tools such as Profit & Loss, KPI-report, Operational Review, Pulse CX, and Voice in order to develop the business, yourself and your team.
• To ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards in conjunction with Country food Safety leader
• You implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company.
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration
• Be an active player in driving an open and sharing climate, be a role model of the company values
• Be an active player in working on sustainability within food (sourcing of local ingredients, circularity in production, usage of sustainable materials and services

Qualification

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now