Hilton Hiring for Assistant Front Office Manager / Front Office Team Leader Job at Dubai Full Time

An Team Leader supports the Operations Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As a team leader you will support the Operations Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Team lead contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist with the overseeing of the entire Front Office operation to maintain high standards

Seek Guest feedback and make operational improvements

Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

Maintain good communication and working relationships with all hotel departments

Monitor staffing levels to meet cover business demands

Manage staff performance issues in compliance with company policies and procedures

Assist in the recruiting, managing, training and developing the Reception Team

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assist with other departments, as necessar

What are we looking for?

We are looking for someone who can lead the team and take charge of front office operations.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!