GuestReady Hiring for Account Manager – Dubai Job at Dubai Full Time

The Account Manager’s role is to ensure complete host satisfaction with GuestReady’s product/service. It will suit an individual with great customer relations who want to gain valuable experience and exposure at a rapidly scaling start-up in Dubai. This could be your opportunity to join a high-growth start-up to build yourself and build the company simultaneously. You will be the main point of contact with homeowners that are giving us properties to manage.

Responsibilities (non-concluding):

• Manage a portfolio of accounts
• Operate as the lead point of contact for all matters specific to your accounts
• Build relationships with hosts based on trust and respect
• Support and assist the team with day to day operations
• Manage dynamic pricing with the Revenue Manager by identifying seasonality/events
• Solve problems tactfully to ensure client and guest satisfaction
• Forecast and track key account metrics and provide progress reports to clients
• Work with the Sales team to onboard new clients and develop existing relationships
• Keep up on trends, changes, and competitor actions

Requirements for the role:

• Well-spoken English (this is a must), other languages such as Arabic is a plus!
• Ability to work under pressure being calm and composed
• Fast problem solver; being able to seek solutions instantly for any given problem
• Experience in delivering host-focused solutions based on their needs and satisfaction
• Team player; able to work in an environment with cross-cultural colleagues
• Detail-oriented individual with a strong focus on quality and an eye for detail
• Understand the value of customer satisfaction and put it at the heart of your work
• Flexibility to work on-site or remotely
• Availability to handle client requests at most times including the weekend
• Interior Design experience is a plus!

Benefits:

• A great working environment within a fast-growing, tightly knitted team
• Challenging and diverse tasks which will let you grow day-by-day
• Work with multicultural team members and international teams
• Exposure to the fast-paced world of high-tech start-ups
• A dynamic work environment with flat hierarchies and space for your own ideas
• Health Insurance
• Competitive commission

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