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Summary
- Proactively finding opportunities and leads for business growth by creating and maintaining your customer database
- Achieving personal sales targets by converting leads into a business opportunity
- Understanding client needs and providing a proposal which best suits their requirements
- Conducting event space site inspections outlining our unique selling points to the client
- Planning an event successfully from beginning to end using the hotel’s event management system
- Handling a group movement in the hotel with attentive care
- Ensuring a well-executed event which exceeds customers’ expectations
- Communicating effectively and working closely with all concerned operations departments in the hotel
- Attentively handle guest and employees’ complaints and provide mutual beneficial solutions
- Ensuring adherence to laws, regulations, and hotel policies
- Maintaining positive guest and colleague interactions with good working relationships
- Manage team by being a role model and leader and
- Monitor junior associates’ performance and provide constructive feedback
- Provide adequate training to junior associates to support their development
- Focus on solution-oriented problem management
- Regularly run reports, manage database and keep financial records in line with company policy
Qualifications
- Current knowledge of industry trends and regulations
- 3 years of previous experience in a sales role
- Leadership capabilities displaying integrity, respect, humility, empathy, creativity, and fun
- Be well spoken and an enthusiastic speaker
- Good administrative, organizational, and problem-solving skills
- Excellent communication, sales, and customer service skills
- The ability to multitask, work in a fast-paced environment, and meet deadlines
