Boutique Manager – Alaia

Acting as an ambassador of Alaia, the Store Manager is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets. The store director is a strong leader, with an entrepreneurial spirit, who is able to collaborate with business partners (internal and external) to drive all business initiatives, gain support and cooperation to drive the business forward. He/She is a strategic thinker who is able to provide action plan recommendations, make decisions and solve problems.
SALES

• Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend
• Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan
• Direct sales team to drive client development activity and cultivate new and existing clients
• Demonstrate sales leadership by playing an active role on the sales floor and managing clients relationships personally
• Manage and motivate the team to drive business through key product pillars
• Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers

SERVICE

• Elevate the in-store experience by consistently delivering memorable moments
• Lead, model and coach
• Ensure continuous guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony
• Optimize hospitality and store amenities to create unique experiences
• Take action to improve client service – before, during and after sales

TALENT

• Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization
• Develop and execute a talent action plan for the store
• Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth
• Continuously encourage, coach, provide qualitative feedback, utilizing reward, and recognition as well as performance management process to improve team engagement and performance

CRM AND MARKET

• Clienteling
  

Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies

• Competitor market awareness

Monitor the luxury fashion local market performance, including product, price, and competitors activities and make suggestions to improve and enhance store performance

• Market events and initiatives

Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships.

Actively participate in local events to build network and engage team in attending events as well

OPERATIONS

• Ensure the boutiques have substantial operational support to meet customer traffic flows and operational demands, enhancing overall customer experience and store performance
• Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed
• Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations
• Propose and develop streamlined and cost-effective external vendor relationships
• Consolidate and escalate new/recurring IT challenges; propose solutions to the Retail Corporate and Shared Service Teams as needed
• Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.)
• Optimize operational processes in place as per market best practice and present to Brand Director and corporate teams
• In line with country/market requirements, adhere to Health and Safety regulations and processes

PROFILE

As a role model for the team, the store manager is a strong and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences. The store manager is a dynamic and inspiring leader who embodies Alaia values.

• 10 years experience in a luxury retail environment
• Proven record of attaining targets
• Managerial experience
• Existing network and client base in local area
• Ability to think strategically and put in place the proper business actions
• Bold sense of initiative
• Arabic speaker preferred due to the requirements of the role