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Kite is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.
For Current Kite Pharma Employees and Contractors:
Please log onto your
Internal Career Site
to apply for this job.
Job Description
The Sr. Manager, Commercial Operations Middle East & Singapore, is responsible for driving execution of commercial operations, collaborating with Marketing, Analytics and Regional teams to drive commercial operations, sales force effectiveness, onboarding & training strategies and plans, as well developing and maintaining incentive compensation plans and manage sales operations for Kite Middle East & Singapore in collaboration with Gilead Sciences in those countries.
This role requires a candidate who has strong analytical skills with the ability to process data into relevant business recommendations and then operationalize them to achieve tangible results tailored to Middle East & Singapore. This position reports to the Sr. Director Commercial Operations Lead for International Region and will be based in Dubai, UAE.
The ideal candidate possesses at minimum these three competencies:
Strong analytical skills being able to manage incentive compensation, Sales & Market modeling and reporting analysis Capable of leading Sales Force Effectiveness and KPI tracking Coordination of onboarding and Training at local level in specialty care pharma
Expected deliverables – The responsibilities for this role include, but are not limited to:
- Implement and drive Middle East & Singapore Sales Force Effectiveness strategy for Kite’s cell therapy assets and ensure alignment with global and International cell therapy strategy. Ensure Kite Middle East & Singapore is effective in their field force operations by conducting audits, drive CRM utilization and develop selling and coaching capabilities. The candidate will identify potential shortfalls and rapidly deploy tactics to course-correct local performance back towards target(s)
- Oversee the creation and implementation of a clear, concise, and cohesive incentive plan for Middle East & Singapore, aligned with Gilead and Kite, locally and globally
- Oversee the development of training plans, including onboarding and upskilling activities. Ensure Middle East & Singapore has the tools and support to drive effective selling skills trainings and can measure the success of those initiatives. Deliver curriculum for relevant commercial in market employees including CTAM leads, CTAMs and Case Managers to maximize commercial performance of Kite`s launch products.
- Coordinate an aligned Digital Strategy with Gilead and Kite International and ensure implementation with clear KPIs to monitor execution
- Guarantee the delivery of relevant and impactful insights from different sources of information, internal and external (Veeva CRM, IQVIA, Close-Up, Big Data, etc.)
- Ensure that navigation tools (Tableau, Power BI, etc.) are available, address the varying needs of the business and are user-friendly to the Commercial members of the affiliate
- Facilitate Business Intelligence through the democratization of analytics & insights for the different commercial stakeholders
- Bring new ideas, anticipate trends, and support the solutions for the challenges in the markets of actuation
- Drive the launch readiness process for the new products since earlier stages until the hand-over to the business
- Create and deliver timely, impactful analytics & insights and SFE performance metrics
- Align with Gilead Commercial Operations lead the yearly brand plan of action for the affiliate by setting the calendar, incentivizing the discussions among the stakeholders, engaging the cross-functional teams and providing relevant data for the brands´ story flow
- Drive the local budget process from A&I perspective by handling the forecast models, the prescription/sell-out reports and performing predictive analytics
- Propose an annual plan and assure the execution of market research projects (ATU´s, message recall, patient and customer journeys, etc.) providing relevant insights for Kite`s business
- Propose new processes & tools to improve data exploitation and interpretation. Research, evaluate and offer new data sources to find meaningful insights and to fill information gaps, including advance analytics
- Chair regular business analytics & insights meetings with the brand teams and translate business needs into technical solutions
- Manage teams by example and always looking for continuous development when having direct reports and/or in specific projects
- Partner with Regional and Global teams to replicate and share best practices related to Analytics & Insights and Sales Force Effectiveness
- Support and ensure flawless implementation of Global initiatives in local country
- Coordinate business reviews, forecasts and LEs, by developing clear expectations, infrastructure for tracking, monitoring and ensuring global-to-local alignment, cross-functionally. Ensure alignment between finance, business analytics and commercial.
- Assesses local structures and resources to optimize efficiency and effectiveness & makes recommendations for additional collaboration and synergy, especially with the emerging Gilead Oncology portfolio
Basic Qualifications
- Bachelor’s degree plus 5 years in Pharma Commercial Operations and/or analytics roles
- Demonstrated ability to collaborate with global and regional teams to collect markets inputs into strategy development and support local implementation of global strategy
- Ability to lead by example, attract and develop talent and foster a culture of collaboration and open communication
- Excellent verbal / written communication and presentation skills
- Bachelor’s degree
- Demonstrated experience in leading a high performing cross-functional or commercial operations function within the biotechnology / pharma industry and preferably within the hematology / oncology
- Demonstrates strong analytical and problem-solving skills. Must be able to think critically and be comfortable making assumptions when data or information is incomplete or conflicting.
- Excellent project management skills, highly focused on implementation and achievement of tangible results
- Curious and eager to learn proactively about various therapeutic areas, epidemiology, and stay up to date on country’s economic and healthcare trends
- Strong team player with experience working in international settings. Demonstrates cultural agility and adaptability in a changing environment
- Creative and open-minded individual who fosters an environment in which sharing of ideas is encouraged
- Outstanding knowledge of pharmaceutical industry data sources and providers (IQVIA, Close-Up, Veeva, Datasus, etc.) and using several business intelligence tools (i.e. Tableau, Power BI Cognos, etc.)
- Experience in the definition/creation of KPIs to measure digital initiatives, including social media projects
- Proven experience in the launch of new products and indications, preferably in hospital and/or hematology/oncology segments
- Fluent in English (essential)
Preferred Qualifications
- Degree in Business Administration, Engineering, IT, Human Sciences or other related
- MBA or Post-graduation, preferably in Business Administration or Marketing
- Understanding of the hematology / oncology clinical landscape and the business of cell therapy
- 5+ years of experience leading A&I and SFE areas in pharmaceutical/healthcare segment, especially in specialties therapeutic areas. Desirable experience in leading launch readiness processes
- Management of Microsoft Office packages, Advanced Excel, Statistical tools, CRM tools, Information Cubes, Tableau / Power BI
Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system’s ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit
www.kitepharma.com
. Sign up to follow @KitePharma on Twitter at
www.twitter.com/kitepharma
.
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively “Gilead” or the “Company”) to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws including nationalization and residency restrictions and requirements). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Kite Pharma Employees and Contractors:
Please log onto your
Internal Career Site
to apply for this job.
