The Emirates Group Hiring for Quality Assurance Controller Job at Dubai Full Time

Job Purpose: Establish an organizational service excellence framework that will support the department’s Quality and Security Management Systems (SeMS). In conjunction with the management, to set, maintain and continually improve an auditing system that manages and reduces the risk profile of the department and external providers. This will assist in the elimination, or minimisation of the risk of Act of Unlawful Interference, which could result in death or injury to our customers, contractors and staff, plus loss or damage to assets, by performing audits, inspections, Tests, and risk assessments and root cause analysis Job Accountabilities Auditing – Conduct internal and external audits, self-assessment/gap analysis and performance reviews to ensure Security & Quality Management , policies, systems and procedures are implemented and routinely followed. This includes timely planning, executing, and submissions of audit and nonconformities reports, effective implementation of corrective actions and on time completions of the audit cycles. Provide support and guidance to line departments on all matters related to external and internal audits. Quality Assurance & Compliance Management System – Maintain a Quality Management System for the department. Implement and maintain an effective document and record management system as per certification requirements. Assist the unit head to present to the top management the results of QMS/SeMS through management review meeting. Business Excellence – Work under EGS management directives in establishing a service excellence framework. Develop an implementation plan for systematic deployment of approaches in liaison with relevant business units. Analyze the scope, trends and targets of business results achieved and link them with approaches in order to always benchmark with industry best-in class standards. Ensure that the department complies with quality and industry regulatory requirements, by reviewing key departmental security performance indicators related to QMS/SeMS with respective line managers. Business Continuity & Accident Response Planning – Work along with QASM and Group Safety, in establishing a service excellence framework that will support the departments Business Continuity Planning (BCP’s) and Accident Response Planning (ARP). Develop an implementation plan for systematic deployment of approaches in liaison with Emergency Response planning team. Undertake periodic testing of the departments readiness in managing medium to severe impact operational risks. Prepare and analyse the results of all tests and prepare a report card of the results with recommendations to improve responsiveness. Security Management System – Maintain a Security Management System in order to ensure continues compliance with the National and International regulations. Implement and maintain an effective document and record management system as per certification requirements. Manage and maintain the reporting and investigation procedures for workplace incidents and potential loss and damage, to the Group or to third party assets (personnel, equipment, aircraft, facilities and systems) to identify the causal factors and determine necessary remedial action so that re-occurrence is prevented. Risk Assessment – To implement and manage a workplace operation Identification and Risk Management system, advising and guiding line departments to reduce risk and manage operations securely and in compliance with GCAA NCASP. Undertake scheduled reviews to assess and review the departments business and Security risks. Ensure that risk reports are completed and that their findings and as necessary any proactive / reactive corrective measures are introduced to manage the risk level. Facilitate and lead line departments in assessing security hazards and risks for the operations. Liaise with internal & external operators to ensure security standards are proactively managed. – Effective co-ordination between all units of Group Security for proper compliance, effective implementation, and execution of SOPs. – Advice Business Units regarding security policies, rules and regulations. Guide security staff , in case of emergency and / or urgency, from security point of view so that no adverse accountability could be held against the company. – Support and plan the department CSU (crisis support unit) Customer Relationship Management – Coordinate with business units and external providers in planning and executing second party audits in order to measure conformance to contractual obligations and promote customer satisfaction. Work with line and customer support departments to ensure timely corrective action is taken on audit findings. Facilitate guidance and support to in administrating customer feedback and response system. Continual Improvement – Advise all BUs on areas for continual improvement by collating findings of benchmarking, internal / external / spot / audits and customer feedback. Work closely with all BUs in executing improvement initiatives identified by QA management. Support line management in implementing these initiatives within agreed timelines. Training – In conjunction with key stakeholders, design, deliver and facilitate training programs, and/or workshops on subjects related to Quality Management System and Business Excellence . Identify training needs and carry out research for information in support of developing tools, techniques and recommendations of new training programs or to modify and improve existing programs.

Qualifications & Experience: – Quality Assurance Role: 5+ Years – Degree or Honours (12+3 or equivalent) : Quality Assurance / AVSEC Experience – Internal Audit & TAPA auditor Certification – Knowledgeable of EFQM module and actively took part in EFQM assessment Knowledge / Skills: – Working knowledge of a TQM based environment – An understanding of the Quality and Security Management Systems with hands-on experience in – using relevant tools – Preferably certified Quality and TAPA Auditor – Exceptional team management and training skills. – Understanding in setting / monitoring and assessing operational and individual objectives.

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.