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With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients and the healthcare professionals we serve every day. We aim to empower each employee and to promote their personal growth all the while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create unparalleled, direct impact.
Job Description
Core Mission
Customer service operations of Galderma and key contact of customer supply to external customers and logistics partners
Duties & Responsibilities
Ensure the business and administrative processing of orders from their reception through to fulfilment to customers.
1- Organize and ensure the administrative management of orders from their reception until product delivery to customers.
- ensure the respect of order protocols (regulatory affairs)
- register orders and verify their information (quantity, price, shipping address) within the necessary deadlines
- Develop an understanding of customers’ needs and take actions to ensure that such needs are met.
- Prepare shipment documents and forwards to the customers
- ensure the reliability of logistics
- coordinate invoices/credit notes with the accounting department
- follow-up on billing disputes
- Create the different documents necessary for export (proforma invoices, credit letters…)
- Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process
2- Organize and ensure the Sales administration
- Ensure the respect of commercial contracts as defined by the operational sales department
- Supervise sample stock
3-Ensure the fulfilment of activities outsourced to third party providers and use scorecards to manage different warehouse operations related to customer service (Picking, Packing and Dispatch):
- Manage the flow of finished products to customers
- Work with Planning teams to rootcause inventory availability challenges
4-Work closely with Accounting Manager on invoicing topics, credit control and tax filings.
Profile requirements and Competencies
Education:
- A 4 year undergraduate degree.
Languages:
- Fluent English oral and written communication skills.
- Arabic fluency will be an advantage
Experience:
- Working experience of International shipping operations, CRM and INCOTERMS
- Ability to build rapport with external stakeholders.
- Ability to read, analyze and interpret insurance terms, custom regulations and letter of credits
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- Ability to interpret a variety of instructions furnished in written, oral or schedule forms
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- Skill and ability to operate a computer and work extensively with EXCEL, WORD and OUTLOOK
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- Skill and ability to organize and prioritize work, and meet deadlines
