FIVE Hotels and Resorts Hiring for Assistant Director of Information Technology Job at Dubai Full Time

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of information technology innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts – the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services – after all, FIVE knows how to throw an exceptionally good party!

“This is unashamedly about luxury,” – Daily Mail.

Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurich’s stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE’s hallmark musical stylings – including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE’s signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich’s wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike.

Watch out for FIVE LUXE, JBR

Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool – and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for ‘FIVERs’ that constantly flock to FIVE from around the globe to enjoy the brand’s bespoke entertainment offerings.

So, stay tuned!

The Team

Our information technology is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting exciting memories for our guests that last a lifetime.

The Candidate

As Assistant Director of information Technology, you will join a committed information technology team, driven with the intent of delivering ‘FIVE-star’ experiences to an international diaspora in the heart of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think ‘on your feet’ during changing situations is also essential.

You’ll work closely with the management team to develop constantly evolving service goals.

Key Responsibilities

• Prioritizes and fulfill guest incidents and requests as per FIVE service standards.
• Directs and manages the implementation, support, enhancement, and utilization of data and telecommunication systems utilizing internal, corporate, and vendor resources.
• Verifies that resources are utilized to maximize profitability and customer satisfaction.
• Directs the activities and monitors the performance of the Information Technology staff in support of computer operations, operating systems, database administration, desktop/help desk support, telecommunications, data networks, and system security. This includes cross training staff to provide consistent support.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
• Assists in evaluation, selection, and implementation process for software, hardware, and/or consultants for specific projects when applicable.
• Monitors and controls all technology-impacted revenues and expenses generated by the property including, but not limited to telecommunications, business center technologies and A/V.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
• Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience.

Requirements

What We’re Looking For

• Hands-on approach and flexibility with a ‘can-do’ work attitude
• Commitment to delivering exceptional services with a passion
• 4-5 years’ experience in senior management roles in luxury lifestyle destinations
• Experience with networking is prime
• Able to manage large and diverse operations
• Creativity and innovation in IT concepts and operations
• Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
• Demonstrable achievements in improving customer satisfaction and profitability
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

Benefits

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement