Fit Republik Hiring for Program Manager – Swimming Coach Job at Dubai Full Time

Job Summary

This role mainly responsible for delivering operational excellence across the board, including Marketing; Human Resource Management; Member Management; Service-Quality delivery and Member Retention; Scheduling & Programming; Performance Metrics of the program.

Duties & Responsibilities

Operations

• Daily program management by ensuring correct conduct of classes and delivery of the program

• Defining the program governance (controls), managing risks and issues, and taking corrective actions

• Planning the overall program by curating assessment criteria and monitoring customer progress

• Producing accurate and timely reporting of customer progress

• Immediately respond to member needs or concerns to ensure the quality of service meets agreed standards

• Managing the main program documentations

• Responsible for the quarterly renewal

Marketing

• Responsible for the campaign briefs relative to program launches & growth.

• Responsible of the program’s social media accounts (content calendar, content creation, community management)

• Coordinate with marketing team on the update of the program landing page & website content

• Managing communication with its community and internal stakeholders

• Responsible for marketing initiative relative to the area/programs (partnerships, shooting requests) to drive growth

• Responsible for programs admin assets update (certificates, handbooks, progress tracking data…)

• Managing projects and events with the stakeholders (event production, campaign brief, bookings, logistics…) Budgeting/Program Performance

• Reporting on the program’s performance metrics including attendance, capacity utilization, number of members and frequency

• Managing the program’s performance metrics to optimize performance

Human Resources

• Proactive recruitment of potential freelancers and PEPs to deliver the program

• Provide training and direction to full-time and freelance coaches, and PT coaches in the execution of the program

• Leave management of full-time team members

• Overall team motivation and attend to disciplinary procedures, as needed

• Manage the different kinds of PEPs relative to the program

Facilities Management

• Managing and utilizing resources which includes but not limited to equipment and area e.g. pool

• In-charge of the opening and closing checklist on the FM Software

Skills and attributes of the Program Manager

• Good understanding of the wider objectives of the program

• Ability to collaborate with the wide range of individuals involved in managing the program

• Strong leadership and management skills

• Good knowledge of performance and resource allocation procedures

• The ability to find innovative ways to resolve problems

Work Hours

• 8 hours a day, minimum of 3 hours of class delivery within the program, maximum of 5 hours class delivery, 6 days per week

Job Types: Full-time, Permanent

Experience:

• Swimming Head Coach: 2 years (Required)

License/Certification:

• ACSA Level 3 Qualification? (Required)

Application Deadline: 15/02/2023