Expeditors Hiring for Account Support Agent Job at Dubai Full Time

• Dedicate yourself to the success of Expeditors’ and the customer using

ethical business practices, personal commitment, passion, sacrifice and an
obsession with the fundamentals of running the business.

• Communicate and collaborate with the account team on areas of potential

risk or exposure to the customer’s business

• Track shipments and in transit monitoring (both at origin & destination)

when needed.

• Provide and manage reporting and visibility tools to the customer.
• Design, set up and maintain any ad hoc reporting requests and ensure data is

accurate, timely and complete.

• Drive process improvement throughout your district and network.
• Maintain & update SOP’s to ensure customer expectations are

documented & executed within our operational teams. This includes,
but is not limited to, rates, KPI expectations, and general customer
service requirements.

• Manage spot quotes or quoting desk when applicable.
• Support customer business review preparation by running

appropriate reports; help identify and communicate trends, and
improvement opportunities through analysis.

• Monitor billing and receivables and assist with collections when needed.
• Serve as a point of escalation within our network.
• Provide assistance in resolution of claims and disputes.
• Be involved with EDI resolution & EDE management when needed.
• Initiate and own CAPA management (corrective action plan) when needed,

and identify improvement areas in order to eliminate issues from repeating
themselves.

• Own the T&I process for new business segments for existing customers if

applicable.