ESPACE Hiring for Guest Relation Executive Job at Dubai Full Time

Full Job Description

Live Your Passion. Add Your Magic.

We are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

GUEST RELATION EXECUTIVE

CORE WORK ACTIVITIES

As Guest Relations Executive, you will directly address the needs of Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for Guests
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for short and long-stay Guests or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area
• Demonstrate a thorough understanding of all facilities and services provided within the residence and identify opportunities for up-selling and promoting when appropriate
• Communicate with the Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all apartments areas
• Maintain staffing levels to meet business demands
• Comply with residence security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

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• Formulate and develop short to medium term changes with an aim to enhance guest services and contribute to maintaining and enhancing the image of the property.
• Monitor housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
• Oversee laundry operations.
• Inspect guest and apartments areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good repair.
• Manage spring cleaning schedules.
• Maintain open channels of communication with other department heads and the General Manager or the General Managers designate.
• Identify and ensure highest possible standard of cleanliness, maintenance, guest room supplies and amenities at realistic costs
• Be prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Create a positive residential image in every interaction with internal and external customers.
• Generate new ideas and encourage creativity
• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
• Establish influential contacts with suppliers.
• Inspire others to excel by clearly communicating business values and direction, recognising good performance and providing managerial support.
• Understand and take into account the global nature of the business, work effectively with colleagues from different viewpoints, cultures and countries.
• Comply with the company’s corporate code of conduct.
• Provide courteous and professional service at all times.
• Respond to changes as dictated by the Industry, company.

2. REQUIRED QUALIFICATIONS

Required Skills –

· Good interpersonal skills

· Ability to coach and train

· Able to work under pressure

Qualifications –

· Tertiary education

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Experience –

· Minimum 10 years’ experience in hospitality in UAE

Hotel experience is mandatory

English – Fluent

Autonomy and ownership of the work you do.

• Global fun with a team spread from Belgique, France & MORE!

• The chance to be part of an organization in hyper-growth with plenty of opportunity for personal development.

• The full support of an experienced management team in helping you meet your targets and your professional goals.

• Eco-Friendly culture

Job Types: Full-time, Permanent