ERC International Hiring for E store Manager Job at Dubai Full Time

Position Responsibilities:

· Work with the Online Business Team and regional eStore Lead to develop the eStore strategy focussing on B2B sales growth, aligning local subsidiaries’ sales plans and operations to meet deadlines and schedules

· Support with launching new eStore programs and sellout functionalities: cascade strategy to local subsidiaries to maximise sales growth of eStore

· Optimize B2B performance on the eStores, collaborating across Key Account Management, Sales, Site Merchandising, Product Marketing and technical teams

· Educate and share eCommerce best practices and work closely with cross-functional teams to roll out eCommerce initiatives

· Support subsidiaries with promotion and sales planning and drive regional events across all markets

· Manage eCommerce KPIs for traffic, sales, acquisition and customer interaction on the eStore

· Compiling weekly & monthly reports – feeding back to the senior management team and advising on strategy

· Support in developing eStore platform and feature enhancements along with key stakeholders from different regions (including but not limited to payment methods, customer journey improvements, sellout enablers)

· Support local markets with building infrastructure and framework to drive B2B sales on eStore

· Ensure that all local sites meet Samsung standards in terms of UX, packaging, logistics, customer care, etc.

• Being an effective, assertive and professional member of the project delivery team by developing consensus across different stakeholders internal and external
• Answering and prioritizing business requests while leading on a series of initiatives aiming at ensuring that the eStores are always up‐to‐date and perform at their best

Essential skills and experience:

The role requires excellent business acumen and good stakeholder management as well as technical skills.

· At least 5 to 7 years of relevant work experience within a fast growing eCommerce environment

· Ability in planning, managing, executing and tracking of eStore sales enhancement projects

· Proven experience in eCommerce sales and project management, with deep knowledge of eCommerce trends, competitive landscape and digital customer experience

· Excellent analytical and problem-solving skills (can‐do approach)

· Strong problem solving skills to identify areas of issues and opportunities, evaluate options and provide clear recommendations/strategic plans for business growth

· Comfortable in a cross-functional environment; flexible and open to ideas from all areas and levels of the organization, while also confident and decisive in a matrix organization

· Ability to handle multiple demands efficiently, while being extremely organized and maintaining high attention to detail

· Outstanding stakeholder management on different levels and geographies

· Strong analytical skills to be able to track and generate data based insights

· Solid understanding of data reporting and digital advertising best practices

· Possess an innovative and solutions-oriented mindset

· Demonstrated ability to learn quickly, and manage change effectively

Qualifications (Experience, Education, Licensure & language skills)

· Bachelor/Master degree in Business/ IT or a relevant field with 5-7 years of experience in eCommerce

· Strong understanding of market dynamics and technology

· Excellent communication skills and interpersonal skills

· Must be system oriented as well as computer literate and Advanced user of MS Office applications (Word, Excel, PowerPoint, Outlook)

· Knowledge of working with eCommerce systems, payment gateways, ticketing tools

· Fluent in English, Arabic/French is a Plus

Job Type: Full-time

Salary: From AED30,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)