Detailed Description:
Ensure accurate and timely processing of all operational and settlement function across all relevant Markets
Improve operations service levels by effective coordination with internal external stake holders on all operational tasks
Ensure all accounts are reconciled support in audit requirements and any finance related task
Job Requirements:
Manage matching of client instructions with broker contracts and market files
Manage rejection of alleged transactions that do not have client instructions and follow up processes with counterparties and markets
Manage Payment Process including review and authorisation of payments as needed
Manage Fee calculation and Billing process
Monitor released vouchers to ensure timely and accurate payments processing before cut off timings
Manage custody trading portfolio and cash management process for custody clients
Monitor and update all corporate action events in custody system
Ensure corporate action notifications are sent to clients
Process all corporate action instructions and monitor dividend in securities and or cash
Provide initial response resolve routine operations related queries received by email
Monitor operation group mailbox escalate emails when required
Manage custody reporting and reconciliation process for custody clients
SCA Monthly report preparation
Monthly reporting of various submissions such as tax invoice preparation
Ensure all accounts are reconciled support in audit requirements and any finance related task
Attending to system issues in coordination with IT logging call in remedy ensuring the issues are resolved appropriately
Liaise with stakeholder management to ensure operational queries are processed referred to relevant parties escalated to supervisor when required
Investigate and resolve customer complaints relating operational matters escalate when required
Ensure valuable input to new and ongoing activities
Identify processes for improvement and automation in the relevant work area
Act as back up for other team members when assigned
Ensure adherence to task lists as per the assignments
Support in any other task assigned by the Head of Custody Operations
Additional Details:
Bachelor Degree
Professional examination
5 years of experience in in related field area
AS Mentioned in the JD
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