Al-Futtaim Hiring for Operations Manager-Contract Management Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

JOB PURPOSE:

Responsible to oversee end-to-end contract management process of GFV, Flexi Drive, Operating Lease, P Loans for B2C business. The process includes any tasks after the contract is been activated. The role ensures that all set processes are followed as per Central bank regulations including consumer protection and guidelines of Al Futtaim Finance.

The role will include the following responsibilities:

 Manage the performance of the team by setting employees objectives, reviewing, and rewarding performance against objectives and responsible for leave management.
 Identify team’s knowledge & skill gaps and work with the team to develop their capabilities.
 Provide coaching, feedback, and assistance to their team
 Contribute to the development and implementation of the Emiratization targets
 Manage the team’s activities to ensure overall performance.
 Identify proactively opportunities to improve the team’s performance and create action plans that drive results.
 Actively contribute to the improvement and development of the objectives of the Contract management team
 Contribute to the SLA by meeting the targets agreed.
 Contribute to the implementation and administration of the processes and procedures.
 Drive cost efficiency initiatives.
 Maintain relations with the stakeholders and update them on frequent basis.
 Handle escalated issues and complaints
 Participate in monthly meetings with stakeholders.

Description

Contract Management – B2C

• Monitor daily operations to ensure a smooth process execution of daily tasks

• Ensure daily monitoring of unit wise volumes

• To ensure minimizing internal discrepancies and transacting delays

• Ensure the departments Objectives and KPIs are monitored, tracked and necessary actions taken if in case of variance including escalation to senior management.

Coaching & Performance Development

• Continuous team coaching sessions as when required

• Documented one to one weekly personal development meetings with direct reports.

• Conduct frequent feedback sessions with all employees

• Create a strong workforce by developing competent individuals in the team

Quality Controls

• Ensure active controls are set to minimize discrepancies and Ops Loss.

• Continues reporting of KPI’s to Head of Operations

• Ensure audit points are attended to and closed within agreed timelines

• Reduction of internal/external errors.

Internal/External stake holder Management

• Ensure full support is provided to various units as when required (IT, Finance, HR, Sales, Risk)

• Manage external vendors to ensure that all process requirements are met.

• Create and Maintain agreed TAT & SLA documents

Process Adherence & Improvement.

• Identify opportunities for process improvements that can lead to financial/non-financial efficiencies.

• Ongoing Review of processes / policies to suggest areas of improvements.

• Continuous process optimization to meet Central Bank standards and best market practices.

• Create and maintain an internal quality framework

Reporting

• Ensure transparency of data reporting

Employee Engagement

• Work to Maintain/ improve DMM Score from previous year’s

• Conduct monthly meetings on the department level to keep people updated on any AFF activities/ news/ strategy

• Create and maintain an open-door policy for all managers.

Organizational – Regulation & Governance

• Ensure Compliance to central bank regulations.

• Implement effective governance is in place for internal quality monitoring.

QUALIFICATIONS, EXPERIENCE, & SKILLS REQUIRED :

 University degree or equivalent qualification in Business Administration, Banking, Finance or related field / equivalent experience.
 7+ years’ experience in a Lease operations/retail consumer banking environment in Operations/ Back Office/ Credit /ops coordination functions, or retail credit functions.
 Understanding of Loan and Lease Processing/.
 Excellent understanding of Contract Management activities – B2C
 Outstanding interpersonal, facilitation and presentation skills.
 Strong quantitative and analytical skills and PC proficiency.
 Well versed in MS application (Word, Excel and Power Point).
 Should be detail oriented, organized and methodical.
 Effective in setting priorities and scheduling activities.
 Excellent interpersonal skills with ability to build partnerships and influence colleagues within the team and across the organization.
 Proactive and Target oriented.
 Flexibility in work timings and willing to work in locations.
 Be punctual & committed at work.
 Languages: Fluent English

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.