Emirates Flight Catering Hiring for OPERATIONS SUPERVISOR Job at Dubai Full Time

Description :
JOB DETAILS:
Job Title: Operations Supervisor

Department: Flight Preparation Operations

Reports to: Operations Manager

Grade: FC06

Key Result Areas:
ØEnsure supervision of assigned staff by training, motivating and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required.

ØLiaise with the airline representative in relation to catering uplift, pax figures and any additional service that may be requested on a flight-to-flight basis.

ØPrepare the catering order forms and forward them to all concerned sections.

ØEnsure that the loading / offloading procedures are followed as per the laid down policy of the airlines, company and the airport security.

ØCarry out spot-checks at the operations section and on the ramp in order to ensure that food and equipment are provided as per the airline standards on schedule.

ØCheck all the checklists and other relevant documents and make sure that they are completed and duly signed by all concerned before forwarding them to the Accounts Department.

ØEnsure all customers are provided with the best quality of service through cost effective and efficient management, assuring continuous improvement of service delivery

ØDemonstrated ability to identify and implement corrective actions arising from incident investigation

ØResponsible for implementing safe working practices and procedures in accordance with EKFC policies

ØComply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escalate to management

ØMonitor the daily resource allocation and escalate any significant variances to Management and Business Support. Ensure briefings and shift handovers are communicated to all relevant stakeholders.

Knowledge, Skills & Minimum Experience:
Education Qualification:
Diploma or equivalent qualification (Must have)

Certifications/Licensure related to Six Sigma, Logistics, or Supply Chain (Preferred)

Work Experience:
Years of Experience: 5 years

Area of Experience: Flight Operations, Food Packing or Logistics function preferably in the Airline Catering Industry and/or Food Industry

2 years exposure in a supervisory capacity (preferred)

Skills:
Strong written, verbal, and communication skills

Ability to set priorities and assign work to team

Ability to maintain records and prepare reports with strong attention to detail

Time and resource management skills

Good knowledge in MS Office applications and ERP systems

Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict