Education & Competencies
· To provide a high level of customer service and professionalism taking into account the consideration that all Electronics customers are entitled to swift and immediate action on any complaint and inquiry
· All reception responsibilities, checking incoming emails, updating and attending phone calls about spare parts and customer complaints.
· Transfer to the concern party, after proper screening.
· Conducts daily registration of complaints received via phone walk- in and e-mail and updating job cards in system
· Checking in walk in customer units and opening the job cards
· Coordinates with the Supervisor In-Charge for all repair follow-ups and after-sales concerns.
· Sending quotation to customers for repairs.
· Performs related tasks as may assigned from time to time
· Constant relationship with call centres and Dealers
Qualification/ experience
– Minimum High School Graduate
– Computer Literacy is a must.
– Fluency in Spoken Arabic and English.
– Fluency in English Writing.
This is a front end customer service profile, needs to be punctual and soft spoken with NO Anger Management Issues.
Job Type: Full-time
Salary: AED8,000.00 – AED12,000.00 per month
Application Question(s):
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