To ensure the highest safety standards are achieved and maintained throughout the daily operation of the waterpark and in particular water-based features/activities/slides/pools. In charge for overall performance of lifeguards, hosts, slide attendants in accordance with international water safety standards. They will ensure that the company standards and values are met and developed through working relationships with all levels within the department. To support and help colleagues. To implement procedures and training to nurture behavior where the health and safety of our guests and staff is of paramount importance while providing the highest standards of guest satisfaction, they will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take the role of front lines when needed.
Main Responsibilities:
Operations:
Marketing:
Contribute to Resort Dynamic Events, supporting the operational team as and when necessary.
Financial:
Assist Lifeguard Management team ensuring that staff working schedules are both fully covered and operational.
Identify and plan for contingencies as required
Ensure OPEX are managed and maintained in line to achieve budgets set.
Development:
People:
Health & Safety:
Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
Are You a Star?
Qualifications, Experience, & Skills:
Required Qualifications:
Secondary level of education and experience in the Water Park Industry for 2 years or above
Required Experience:
Secondary level of education and experience in the Water Park Industry for 2 years or above
Job-Specific Skills:
The following skills are essential but not limited for the role as a Head Lifeguard:
Requires operational experience of working within a waterpark environment at management or supervisory level with related customer service.
Requires excellent organizational and planning skills, with the ability to execute multiple tasks.
Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a waterpark or theme park environment.
Self-motivated and demonstrated initiative, with strong problem-solving skills.
History of supporting management and colleagues, with demonstrated leadership and management skills.
Strong problem solving and communication skills.
Must be customer service driven with an understanding of the needs of the guests.
Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm.
Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required.
Strong administration skills.
Able to focus and prioritize.
Fluent English in both oral and written.
Previous work experience in Hospitality/Waterpark.
Excellent understanding on culture awareness and the unique environment of the UAE.
Plan & organize: Staff Meetings
The Best Part of The Story
We offer a competitive salary and benefits package which includes; comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
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