Dubai Airports Hiring for Analyst – HR Contact Center Job at Dubai Full Time

THIS IS HOW EXCEPTIONAL HAPPENS

HUMAN RESOURCES & DEVELOPMENT

Analyst – HR Contact Center

Every organization depends on its people and their passion. They’re the ones who look for new ways to innovate, delight and excite everybody they work with and for. And here, they’re empowered and valued for doing that. It could be your task to find, develop and retain the people who go beyond exceptional every day.

What you’ll deliver

• You’ll manage and respond to employee queries/ challenges via email, phone call or walk-ins & via MS live Chat, ensuring that the resolution is aligned to Dubai Airports’ HR policies and procedures.

• You’ll proactively report identified challenges to respective HR functions and Solution Hub Leads of DA wherever required.

• You’ll manage employee requests related all types of certificates such as No Objection Certificates, Salary or Employment Certificates with specific notes as required, National Service Certificates & all other kind of certificates which addressed to other entities with different purposes.

What you bring

• You should be educated to a bachelor’s level in Human Resources or Business Management with a minimum of 3 years of experience within HR.

• You’ll have knowledge of HR Systems, Query management and customer centric KPIs.

• You’ll have excellent customer service skills and strong communication skills.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.