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COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 7 consecutive years.
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.
To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en
ABOUT THE ROLE
The NCG Team Leader manages a team of 2 – 3 NCG Ops Support Agents during their shift ( 2 shifts day and night, regular rotation of shifts) and ensures all flight alerts both outbound and inbound are closely monitored. He / She is also monitors NMIV and CALMS updates are accurately updated along with time bound updates of all check points, flight closure and 100% adherence to all contingency related situations.
YOUR TASKS
- Self-motivated individual who ensure 100% compliance of agreed process flow within NCG.
- Fluency in all applications that govern NCG.
- Handle all export and import NCG formalities
- Motivate a team of 2/3 agents on shift
- Responsible for IDG and Flight plan accuracy.
- Ensure all flights are opened in OCNT
- 100% DF checkpoint accuracy
- Timely service incidents with accurate checkpoints to ensure shipment visibility.
- 100% compliance of all Ops changes.
- NMIV updates for NCG cluster
- Coordination with MEA NOC
- Conduct PD sessions and cross functional PD sessions
- Timely and accurate follow ups
- Handover shifts mandatorily.
- NCG Main desks are also managed by the Team Leader on shift.
YOUR PROFILE
To be a successful NCG Team Leader you should have:
- Good verbal and written communication skills with fluency in English; Arabic is a distinct advantage
- Sound knowledge of UAE customs code and practices
- Working knowledge of Microsoft Office (Excel, Word & Outlook)
- Proficiency in learning & usage of computer systems and web based applications
- Excellent attention to detail and accuracy
- Flexibility to work in shifts
- Sound knowledge of the all NCG process and applications
- Must preferably have completed diploma/degree or equivalent
