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About Departer – The German Headhunter:
As an internationally oriented German HR consultancy for the recruitment of multinational professionals, Departer possesses a long-standing expertise in the core markets of Germany, Greater China, the Middle East, and Australia. Through our regionally established offices in Dubai, Brisbane, and Hamburg, we are valued as a reliable recruitment partner by numerous companies.
Our German client is a leading system provider of hydraulic tools and technology. The family-run business is successfully operating in more than 30 countries worldwide. As a Regional Operations Manager, you will represent the German company across the GCC region by managing and developing its entire service and sales activities. Our client is offering you an allrounder responsibility, a close collaboration with the HQ and the possibility to actively implement your ideas and vision.
Your duties and responsibilities will include:
- Lead all service and sales activities throughout the GCC territory whilst acting as direct contact to customers within the assigned region
- Supervise procurement and warehouse activities by sourcing and managing necessary items in coordination with the logistics officers, the German HQ and external suppliers
- Manage all financial activities of the subsidiary including bookkeeping, payments, invoicing, bank activities, etc.
- Implement office management processes and continuously develop the overall sales and service strategy of the company
- Identify and develop potential tool scopes whilst closely collaborating with the German HQ in order to offer customized solutions to potential and existing clients
- Oversee repair, maintenance and workshops by coordinating with the internal technicians in charge
- Handle customer inquiries for new tools and service requests
- Manage the annual stock and coordinate the import and export of repair tools in correspondence with the logistics department
- Prepare tool calibration certificates and maintenance reports
- Directly report to the Sales Director in the HQ
To be successful in this role you should have the following skills and experiences:
- University degree in Mechanical Engineering or similar qualification
- Proven track record of service management experience in the UAE
- Strong technical understanding combined with commercial acumen
- Allrounder mentality with team leading skills
- Understanding of procedures in logistic, finance and office management
- Great communication, negotiation and presentation skills
- Excellent written and verbal communication skills in English
- Proactive, self-organized and independent personality with the ability to multi-task
- Strong MS Office skills
- Willingness to travel within MEA
