Demind Firma Management Hiring for IT Support Technician / Engineer at Sharjah Full Time

The IT Support maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, configure hardware software, networks and solves technical issues as they arise.

Requirements & Skills.

• BS degree in Information Technology, Computer Science or equivalent.
• Minimum 2 years working experience as IT support in Hospitality Industry.
• In-depth knowledge Hospitality IT Infra.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Job Responsibilities

• Serve as the first point of contact for all end users seeking technical assistance.
• Analyze and resolve end user hardware and software computer problems in a timely and accurate manners.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Troubleshoot local networking, POS & AIO printers, Wi-Fi, Software & business applications.
• Offer daily operations and systems support to users.
• Properly escalating unresolved incidents to the next level of support.
• Follow-up, Monitor and update end user pending calls status and information.
• Verify functionality of hardware and software components.
• Pro-actively monitor the network operations.
• Coordinate and follow up resolution for open/pending incidents.
• Ensure proper recording, documentation and closure.
• Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
• Knowledge & Troubleshoot Audio Visual Systems.
• Co-ordinations with vendor for service, follow-ups & repairs.

About Demind Firma Management LLC

Boasting a contagious challenger mindset, Demind is a springboard for future gamechangers. As a unique cross between an inventor, an investor, and a business developer, it champions original and imaginative ideas that it conceives, nurtures and grows into world-renowned brands. Demind is an industry-leading melting pot of expertise and the antithesis to the status quo in the F&B and tech industries. Being a creative, strategic and financial powerhouse makes Demind the platform of choice for investors, entrepreneurs, as well as ambitious talent who are all looking to be ahead of the game. With its creative, strategic and management aptitude, Demind is – therefore – a catalyst for growth and – more importantly – change