Computer Network Systems Hiring for IT Service Desk Agent Job at Dubai Full Time

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

• Manage Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.
• Responding to client support requests.
• Having Adequate knowledge about Anti-Virus & Firewalls.
• Knowledge in Microsoft Office Applications.
• Identifying performance problems and malfunctions.
• Relocating or moving existing equipment as required.
• Installing and upgrading operating systems and computer software.
• Installing and maintaining hardware and computer peripherals.
• Traveling to the client’s location or connecting via a remote link.
• Managing routine preventive procedures; maintaining and monitoring IT Rooms & hardware checks.
• Managing and monitoring CCTV and Cameras.
• Log and follow-up issues with Vendors.
• Perform health system checks on areas of responsibility.
• Provide tier 1 support.
• Ensured adherence to the SLA.
• Responsible for monitoring and tracking Corporate IT assets.

Skills & Professional Requirements:

• Strong Troubleshooting Skills.
• Network Management understanding.
• Ability to solve complex hardware and software issues.
• Maintain documentation.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Vendor negotiation
• Maintain and ensure network operations.
• Monitor vendor SLAs.

• Graduate

Additional Information

Medical Insurance and Fix Annual Airfare Allowance.