Citi Hiring for Relationship Management Associate Job at Dubai Full Time

Citi Commercial Bank is a fast growing business with ambition to double the business within next 5 years. Mid Corporates is a core part of this strategy and is a major revenue contributor to the growth strategy.

Relationship Management Associate is responsible to support a team of Relationship Managers in UAE and the Mid Corporate Head, UAE in acquisition and management of all aspects of existing and new client relationships.

Job Background / Context:

Relationship Management Associate needs to be aware of country-specific capabilities, limitations, and KYC and lending regulations. S/he needs to have basic knowledge of the product suite offered, basic knowledge of Lending products, Trade, FX, and Cash Management as well as Approved Elsewhere Program (AEP) guidelines. This role requires excellent coordination with BSU (KYC), Customer Service,

Operations, Account Services Unit, Compliance/AML, CRMS, etc. as well as the overseas Parent Account Manager (PAM) or Global Implementation Manager and the client on all matters related to onboarding, account opening/closing, overdrawn account regularization, product and credit implementation, servicing, transactions handling, follow-up for issues or documentation and supporting the Relationship Managers in managing the end-to-end MC relationship. The RMA will be the first point of contact for client related escalations.

Key Responsibilities:

• Support the management of a portfolio of local clients
• Work closely with the RMs and Implementation Managers on new referrals and existing clients’ needs.
• Manage the risk management and AML/KYC process for the designated customer portfolio and be accountable for the on-going monitoring of credit quality and compliance with bank’s policies
• Develop close relationships with Operations, Product, TTS, FICC, Legal, Compliance, Credit,

Risk and PAM to ensure delivery of quality products and services to customers

• Work on KYC for new to bank clients as well as existing client base
• Manage existing base of key client relationships for transaction level support for a pool of Senior Relationship Managers
• Handle documentation related to clients on-boarding with the Commercial Bank and keep the client/RM abreast of the status
• Primary point of contact with customer for all service and transaction related escalations
• Compile a weekly / monthly pipeline showing onboarding efforts and client satisfaction/complaints, etc.
• Manage Account opening deferral, Credit documentation deferrals – for Business and support AIR resolution
• Act as back-up for RM/SRMs as and when needed by the business
• Support implementation of products (trade, cash, etc) and cash management offers
• Handle communication and follow-ups with all departments (Risk, Ops, CLM, etc.) to solve client instructions/ deficiencies, and conduct CitiDirect / FX Pulse trainings etc.
• Support account closing process – liaise with internal department and obtain necessary approvals, send notification to customer, etc.
• X-sell by partnering with product partners – Cash, Trade and Treasury products
• Ability to independently identify opportunity with clients and to clearly articulate possible solutions
• Provide active feedback on emerging product needs of customers, competitive practices, and ideas on process/product improvement
• Offer support in credit approvals (NTB or ETB) and inquire official/internal databases
• Reporting and Administrative tasks and responsibilities
• Support RMs with ad-hoc inquiries and other reports
• Internal documentation handling (scan, transmission of documents, etc.)

Development Value:

• This is an ideal opportunity for someone seeking to build a career in Commercial Banking in a global bank by enhancing skills in Relationship Management.

Knowledge / Experience:

• 2-3 years of related Commercial/Corporate banking experience
• Basic knowledge of Trade, Lending, FX and other Cash Management products UAE experience preferred

Skills & Competencies:

• Ability to multi-task and manage multiple client issues
• Strong interpersonal and communication skills
• Commercial/Corporate Banking skills
• Ability to work as a team player with stakeholders locally as well as overseas
• Risk Management
• MS-office skills: Word, Excel and PowerPoint
• Language skills: English, Arabic (Desirable) and any other languages

Qualifications:

• Graduate in Business/Commerce or Banking Diploma

Competencies:

• Ability to get things done from various stakeholders
• Client Management skills
• Building Relationships
• Controls & Compliance
• Integrity & Professionalism

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Commercial and Business Sales

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Job Family:

Relationship Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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