Cigna Corporation Hiring for Retentions TMR at Dubai Full Time

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security.
As an employee we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a lot, and change the way people think about health insurance.

The Position:

Reporting to the Retentions Team Manager, you will be responsible for handling cancellation queries from customers, with the goal of retaining the business and achieving persistency targets.

Main Duties / Responsibilities

Handle Inbound and outbound calls with customers who have expressed desire to cancel their policy
Contact customers who want to cancel mid-term or at renewal
Adhere to our cancellation and contact SLA’s
Spot potential upsell opportunities and deliver on these
Change or discount policy where necessary to prevent customer from leaving
Achieve retentions targets pre-determined by management
Contribute towards overall business persistency targets
Obtain regulatory required documentation (DIFC only)
Communicate regularly with team members
Follow contact strategy designed to maximise contact
Achieve / exceed set productivity and quality standards
Adhere to regulatory targets within our territorial limits
Adhere to Quality assurance guidelines
Retain with integrity and treat customers fairly
Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
Maintain accurate records and files as required
Actively support other team members and the achievement of team objectives
Provide support to less experienced team members
Identify potential process improvements and make recommendations to management.
To carry out other ad hoc tasks as required to meet business needs

Skills / Experience

Strong customer focus with ability to identify and solve problems
Strong objection handling skills
Ability to organise your day
Excellent interpersonal skills
Good verbal and written communication
Ability to exercise judgement
Ability to organise, prioritise and manage workflow
The ability to work well in a team environment
Basic system navigation and Microsoft application skills
Good keyboard skills
Regulatory awareness
Proven track record in telemarketing, both inbound and outbound, ideally in a Non-advised sales process
1 – 2 years’ experience in health industry, insurance background or outbound sales background

Competencies

Drive for results
Listening
Peer relationships
Personal learning
Priority setting
Problem solving

In order to service our international client base, you must be able to work various shift patterns during a 24-hour working day, 7 days per week.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If

you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.