Caterpillar Hiring for Services Growth Strategy Manager Job at Dubai Full Time

Career Area:

Marketing / Sales / Product Support

Job Description:

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Job Description:

The Services Growth Manager role supports and leads development of dealer specific SGP (Strategic Growth Plans) to support future services growth across multiple industries. The role involves working with and leading dealer and Caterpillar teams through deep data analysis, defining opportunity concentrations, identifying potential solutions, and ultimately building a granular execution plan which will lead to robust governance and growth over the next 1-3 years. This position will be focused primarily in the EAME Region and may be working across Construction, Resource, or Energy & Transportation Industries at any point in time. The role will be segmenting the business analysis to uncover unique customer attributes and business drivers which can be leveraged to create solutions for individual segments.

Job duties include but are not limited to the following:

• Leading cross functional teams to common objectives
• Draw conclusions and provide strategic and tactical recommendations from data, VOC, and VOB drivers
• Developing 3-5 year strategic and tactical execution plans with a focus on business growth
• Developing detailed action plans which can be built into a governable project
• Identifying potential roadblocks across the organization and working across teams to enable progress

Basic Requirements:

• Bachelor’s Degree in a Business or Engineering related field
• 10+ years of industry experience
• Expertise in excel, power point, and other business-related software
• Previous experience and strong knowledge working with OEM (Original Equipment Manufacturer) and distribution relationships
• Able to be self-motivated and work independently in deep, project based work
• A strong knowledge of Caterpillar, products, markets & strategy
• Solid business acumen, strong interpersonal skills, effective in a matrix organization

Top Candidate Will Also Have:

• Desire to acquire, develop, enhance skills in data analytics, generation of commercial insights especially focused in services generation, dealer network expertise, identifying commercial services opportunities, dealer financial analysis
• Looking for candidate that would bring deep industry or commercial knowledge specifically customer services needs and what customers value in services
• Have experience and deep understanding of how a customer, dealer, machine works and when and how aftermarket support is utilized, customers segmentations (Do it myself, mine operator, contractors, etc.) and dealer coverage/interaction
• Experience with customers and what customers consider when making their decisions on buying parts, services, rebuilds and what Cat customers value in services offerings
• Teamwork oriented, results driven
• Open to change and continuous process improvement nature
• Project management experience
• Advanced analytics capabilities, Tableau, Power BI, etc.
• Customer & dealer experience
• The ability to write and deliver clear and compelling sections of presentations during working sessions that communicate insights and reflect good judgment about what is important to highlight and emphasize

Additional Details:

• Location: This role is EAME based so either in the UK, Geneva, Switzerland, Dubai or Germany, Munich

Employee benefit details:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

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Caterpillar is an Equal Opportunity Employer (EEO).

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