Deputy Boutique Manager

CLIENT MANAGER

About us Since 1847, Cartier represents the reference in luxury and is the symbol of excellence due to its extraordinary know-how, powerful values and unique creativity. Animated by a “pioneer spirit”, our Maison is recognized as a “dream maker” through a distinctive network all around the world. The first connection between Cartier and the Middle East and India region was established in 1912. At that time, Jacques Cartier, one of the grandsons of the Maison’s founder travelled to the region, seeking artistic inspiration, natural pearls and strong partnerships. This journey of Jacques Cartier inspired the Maison.

Today, our regional boutiques blend passion, exquisite creations, hospitality and generosity to create and celebrate memorable moments with our guests. Each ambassador extends the Maison’s legacy built by Jacques Cartier in the Middle East and India

Do you match this profile?

As a close partner to the Boutique Director/Manager, you actively participate to the success of your boutique.

Your strong experience allows you to lead all the Client topics, enhancing performance of the Hospitality team.

You lead by example by taking on the Manager role in the absence of the Boutique Manager / Director and other Deputies.

What do we expect from you?

• Client Activities:

✓ Oversee all client activities of the boutique.

✓ Proficiently finding resourceful ways to optimize client waiting time, improve client facing time and qualities of interactions with end-clients.

✓ Responsible for bringing innovative KPI’s to optimize Client Experience

✓ Contribute & participate to the Client Manager community, representing your boutique where you collectively design the retail improvement required, in order to elevate Cartier as a brand.

✓ Proactively elevate relation between the boutique and all the stakeholders related to Client Experience (CRC, UAE Client Team…). Client Service:

✓ Responsible to define a consistent client service strategy to drive the business based on solid performance, environment and competencies analysis.

✓ Act as a warrant of a unique and highly professional client service experience within the boutique.

✓ Supervise all the client service activities.

Client Intelligence:

✓ Responsible to define a consistent client strategy to improve the boutique and team members’ loyalty with existing clients and/or new profiles.

✓ Guarantee the right application and use of all the clientelling tools.

✓ Supervise and engage team members on all the loyalty program.

✓ Collaborate with the UAE Client Team to identify areas of improvement, client acquisition, new projects and CRM levers.

Client Experience:

✓ Accountable for the definition of a consistent client experience strategy to elevate the brand perception

✓ Oversee the implementation of client experience actions

✓ Responsible to define a calendar of boutique animations and all client treatments organized within the boutique

• Team Management & People Development:

✓ Manage & lead the hospitality and the client service teams.

✓ Participate in the recruitment of hospitality and client service team members and ensure an efficient integration, induction and probation.

✓ Responsible for creating a pipeline of internal and external talents.

✓ Translate, communicate, and motivate the hospitality and client service teams around the strategy and vision of the Maison.

✓ Ensure all hospitality and client service teams members have a set of individual objectives matching the boutique and the market ambition.

✓ Manage the evaluation of the individual performance and identify members with high potential and ensure a singular and adapted development plan is curated & communicated accordingly.

✓ Act as an inclusive leader to ensure every team member is respected and has a voice.

✓ Responsible for the respect of all brand and Maison policies, procedures and guidelines.

✓ Act as a resourceful Manager finding solutions and seeking new ways to engage the hospitality and client service teams into the “New Retail”.

✓ Lead by example contributing to all boutique shifts, including morning, evening or week-end shifts.
✓ Responsible of the Boutique schedule definition based on commercial needs and aligning with the Deputy in charge of Operations, who in turn is responsible to consolidate and communicate all departments’ as one

• Boutique Singularity:

✓ Participate in the definition of the boutique strategy and vision hand in hand with the Boutique Director/Manager.

✓ Guarantee the implementation of the boutique action plans, realizing regular monitoring.

✓ Act as a resourceful Manager in finding new concepts, animations and activations to anchor the boutique as a retail reference.

✓ Understand and anticipate future trends of the luxury industry.

Your Profile:

✓ Entrepreneurial mindset with strong proactivity and creativity

✓ Excellent analytical skills and understanding of retail productivity aspects

✓ Strong leadership and managerial skills to organize, animate and grow a large team with genuine values of inclusivity and trust.

✓ Results oriented

✓ Ability to take initiatives