Brothers And Co Hiring for Customer Service Representative at Dubai Full Time

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Assisting customers with booking travel arrangements, including flights, hotels, and rental cars
• Providing customers with accurate information about travel policies, procedures, and requirements
• Resolving customer complaints and issues, including cancellations, refunds, and itinerary changes
• Maintaining a high level of customer satisfaction and ensuring that customer needs are met
• Collaborating with other team members to provide a seamless customer experience
• Keeping accurate records of customer interactions and transactions
• Continuously developing knowledge of the travel industry and our company’s offerings

Skills

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Prior experience in customer service, travel, or hospitality preferred
• Excellent Arabic and English communication skills, both verbal and written
• Strong problem-solving and critical-thinking skills
• Ability to work in a fast-paced environment and multitask effectively
• Flexibility to work evenings, weekends, and holidays as needed
• Proficient in Microsoft Office and customer service software/systems

We offer a competitive salary and benefits package, including health insurance, paid time off, and travel discounts. If you’re passionate about travel and providing exceptional customer service, we encourage you to apply for this exciting opportunity.