Blueground Hiring for Guest Relations Associate Job at Dubai Full Time

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date – and that’s just the beginning. We’re now hosting guests in more than 7,000 homes in 20+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 600+ member team located across 10 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We’re shaping the future of living, and we want you to be part of that journey.

We are looking for a Guest Relations Associate, based in Dubai. The role is a great opportunity for a hardworking and ambitious individual to gain real insight into the real estate and hospitality industry. You will primarily support the team operations and also interact with guests and contribute to them having a great experience with Blueground. You will be involved in activities in a number of areas of our operations. These include set-up and furnishing of new Blueground units, guest requests including check-in and check out as well as various administration and maintenance tasks.

What you will focus on:

• Manage viewings at Blueground properties for prospective clients or partners
• Coordinate crews and partners to carry out maintenance, repairs, and cleanings in a seamless fashion ensuring that Blueground guests receive a smooth and excellent experience
• Manage important paperwork and carry out general administration tasks
• Meet, greet & interact with our guests, and perform check-in/outs to our properties according to business standards
• Perform general messenger-related duties (collecting paperwork, delivering items, un-boxing furnishing packs, receiving mailing, etc)
• Serve as a bridge between the customer experience team and our beloved guests
• Be our eyes and ears inside the apartments, the first to look and spot mistakes and issues
• Support existing customer relationships by managing incoming calls and e-mails and handling appropriate follow-up process

What we are looking for:

• A problem solver, with the ability to work in a fast-paced and “get the job done” environment
• A fantastic communicator in English – both in writing and verbally
• Minimum 1 year of experience in operations-related roles
• Hospitality concierge working experience would be considered a plus
• Great attention to detail
• Experience with Microsoft excel and google docs
• Ability to multitask and remain calm under pressure
• A positive, confident, upbeat, and friendly personality

Your benefits:

• Competitive salary & annual performance bonus
• Blueground Stock Option Plan
• Flexible paid time off
• Group Health Insurance program
• Enhanced parental leave
• Dynamic working environment with talented people
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!